Stellar Cyber
Senior Technical Support Engineer
Remote role where the employee must remain based in a particular country.
Brazil only
Employer listed it 2 months ago · Found 9h ago
Been open since 2 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Brazil only
Timezone
Not stated
Contract
Full-time
Experience
Senior
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $125k–$170k a year, a typical range taken from 103 senior-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Brazil. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Brazil, Remote"
What Nomaders makes of it
- Residency required in Brazil
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Join a fast-growing global leader in cybersecurity, trusted by some of the biggest names in the industry. In addition to some of the world’s largest enterprises and government agencies, more than 30% of the world’s top MSSPs rely on our platform. We’re at the forefront of protecting organizations against sophisticated cyber threats using cutting-edge AI and automation technologies. Our culture is built on diversity, openness, and collaboration, fostering creativity and innovation that drives real impact in the market. We are seeking a Senior Technical Support Engineer to actively participate in advanced technical support operations for our market in Brazil regarding our SIEM and cybersecurity platform. This role is responsible for customer escalations, complex break-fix troubleshooting and operational excellence. The ideal candidate has deep technical expertise and thrives in high-severity incident scenarios. Please note, as part of our interview process, we may invite candidates for an in-person interview to meet with our team.
Technical & Escalation Management:
Act as the primary escalation point for critical and high-impact customer issues
Lead and perform hands-on troubleshooting for complex break-fix scenarios involving:
SIEM pipelines, log ingestion, parsing, normalization
Network security, IDS/IPS, endpoint, and cloud telemetry
Performance, scalability, and data integrity issues
Participate directly in support ticket rotation , including on-call and weekend coverage
Drive root cause analysis (RCA) and ensure corrective and preventive actions are implemented
Customer Engagement:
Engage directly with customers during Severity 1 / business-impacting incidents
Communicate clearly and confidently with security teams, architects, and leadership
Set expectations, provide status updates, and lead incident resolution calls
Translate technical findings into actionable customer guidance
Cross-Functional Collaboration:
Work closely with Engineering, Product, DevOps, and SOC teams
Advocate for supportability and operational readiness in new releases
Provide feedback from customer issues to influence product improvements
Assist with release validation, upgrades and complex customer deployments
Requirements
Technical Skills:
Deep understanding of:
SIEM architectures and log pipelines
Network protocols (TCP/IP, DNS, HTTP, Syslog)
Requirements
- ·Technical Skills:
- ·Deep understanding of:
- ·SIEM architectures and log pipelines
- ·Network protocols (TCP/IP, DNS, HTTP, Syslog)
- ·Linux systems, troubleshooting, and performance tuning
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Stellar Cyber, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 10h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $125k to $170k per year · You'll be taken to the employer's careers page.