CrewBloom
Technical Support Representative
Remote role where the employee must remain based in a particular country.
Pakistan only
Found 58m ago
First listed today.
Salary
Not stated
Location
Pakistan only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $80k–$140k a year, a typical range taken from 279 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Pakistan. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Pakistan, Remote"
What Nomaders makes of it
- Residency required in Pakistan
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
The Technical Support Representative will be an integral part of our client's support team--offering expert assistance for a wide range of technical issues to English-speaking clients over the phone and through remote access and tech support tools. The ideal candidate will have a strong background in BPO call center inbound phone calls from English-speaking clients, and extensive experience with troubleshooting both Apple Macbook and Windows PC environments.
Job Responsibilities:
Over-the-phone troubleshooting, diagnosing, and repairing via remote access on complex technical issues involving Mac and Windows-based systems.
Address slow computer performance, operating system reinstallation, Mac recovery, PC reset, malware and virus removal, driver updates, and email-related problems, especially with Microsoft Outlook.
Troubleshoot hardware issues including hard drives, RAM, and power supplies.
Resolve network and internet issues, browser problems with Google Chrome, and PC game crashes.
Set up and troubleshoot printers on WiFi connections and resolve printer driver issues.
Provide timely solutions, document issues effectively, and conduct thorough follow-ups with customers.
Utilize sales skills to upsell support packages post-service resolution.
Maintain organization, punctuality, and reliability as core professional attributes.
Requirements
Proficient in troubleshooting Mac and Windows operating systems.
Skilled in resolving a broad spectrum of technical issues.
Strong sales acumen with experience in upselling products and services.
Excellent communication and documentation skills.
Proven track record of dependability and adherence to schedules.
Ability to work full-time hours with availability on weekends.
Minimum Technical and Work Environment Requirements:
Internet Connection:
Primary internet connection with a minimum speed of 15 Mbps .
Backup internet connection with at least 10 Mbps .
Backup connection must be capable of supporting work during a power outage.
Primary Device:
Desktop or laptop equipped with at least:
Requirements
- ·Maintain organization, punctuality, and reliability as core professional attributes.
- ·Proficient in troubleshooting Mac and Windows operating systems.
- ·Skilled in resolving a broad spectrum of technical issues.
- ·Strong sales acumen with experience in upselling products and services.
- ·Excellent communication and documentation skills.
Benefits
- ·Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- ·Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- ·Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
- ·Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- ·Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at CrewBloom, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 59m ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $140k per year · You'll be taken to the employer's careers page.