Pavago

More roles at Pavago

Customer Success Manager - HVAC & Plumbing

Work from home

Remote role where the employee must remain based in a particular country.

Colombia only

From the listing details: Source listing states candidate location: "Colombia, Remote"

Employer listed it 6 weeks ago · Added 2 weeks ago

Been open since 6 weeks ago, still being checked, but it has been live a while.

Salary

Not stated

Location

Colombia only

Timezone

Not stated

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Position Type: Full-Time, Remote Working Hours: U.S.
Where you can work from: Location eligibility not confirmed
Contract: Position Type: Full-Time, Remote Working Hours: U.S.
Experience asked for: Not mentioned in the advert
Pay: Not mentioned in the advert

Remote flexibility

Work from home

This is a remote role, but the employee must be based in Colombia. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Colombia, Remote"
Job description states: "U.S.-based"

What Nomaders makes of it

Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a requirement

“Previous HVAC and/or plumbing customer service experience is required”
“If you have HVAC or plumbing customer service experience , know how to convert inbound calls into appointments, and enjoy balancing customer care with sales performance, we’d love to hear from you.”

Questions worth asking: Nomaders interpretation

The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
No pay is stated. Ask for the salary range before investing time in interviews.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Customer Success Manager – HVAC & Plumbing | Inbound Sales & Scheduling | Remote

Position Type: Full-Time, Remote Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a Customer Success Manager with hands-on HVAC and/or plumbing industry experience to manage inbound customer calls, convert service inquiries into booked appointments, coordinate scheduling, and deliver an excellent customer experience.

This is not a passive customer support role. Your performance will directly impact appointment bookings, revenue, membership sales, and customer retention .

As the first point of contact for customers needing HVAC or plumbing services, you’ll quickly understand their needs, communicate appropriate options, create confidence and urgency when necessary, and get the right service scheduled.

If you understand the home services industry and know how to turn inbound calls into booked appointments without sacrificing customer experience , this role is a strong fit.

What You’ll Own

Inbound Calls & Appointment Booking

Handle high-volume inbound HVAC and plumbing service calls

Convert customer inquiries into confirmed service appointments

Assist customers with:

Emergency service requests

Repairs and maintenance

Scheduling inquiries

General service questions

Ask effective questions to understand customer needs and service urgency

Build appropriate urgency and confidence to maximize booking rates

Guide customers toward clear next steps

Maintain a professional, helpful, and solutions-focused experience on every call

Scheduling & Dispatch Coordination

Schedule service appointments accurately based on customer needs and technician availability

Coordinate with dispatch and field teams to maintain an efficient schedule

Categorize service requests correctly

Requirements

·Keep CRM and scheduling records complete and current
·Follow established call scripts, workflows, and documentation standards
·Ensure accurate information is available to dispatch, technicians, and operations teams
·Previous HVAC and/or plumbing customer service experience is required
·Proven experience converting inbound calls into booked service appointments

Benefits

·Handle common sales objections professionally
·Identify opportunities to increase customer value without being overly aggressive
·Contribute toward membership, booking, and conversion targets
·Customer Experience & Retention
·Provide empathetic, solutions-focused customer service

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at Pavago, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 17d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.