Pavago
More roles at PavagoCustomer Service Representative
Remote role where the employee must remain based in a particular country.
Colombia only
From the listing details: Source listing states candidate location: "Colombia, Remote"
Employer listed it 4 months ago · Added 2 weeks ago
Been open since 4 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Colombia only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
Position Type: Full-Time, Remote Working Hours: U.S.
- Where you can work from
- Location eligibility not confirmed
- Contract
Position Type: Full-Time, Remote Working Hours: U.S.
- Experience asked for
- Not mentioned in the advert
- Pay
- Not mentioned in the advert
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Colombia. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Colombia, Remote"
What Nomaders makes of it
- Residency required in Colombia
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a requirement
- “Experience using at least one platform:”
Questions worth asking: Nomaders interpretation
- The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
- No pay is stated. Ask for the salary range before investing time in interviews.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
Customer Service Representative (CSR) – Remote | Zendesk, Freshdesk, Salesforce Support | U.S. Hours
Position Type: Full-Time, Remote Working Hours: U.S. Business Hours (flexibility for evenings/weekends based on client needs)
About the Role
We’re hiring a Customer Service Representative (CSR) to handle high-volume customer support across phone, email, and chat .
You’ll be the frontline voice of the company , responsible for:
Resolving customer issues quickly
Delivering a positive support experience
Maintaining strong communication under pressure
If you’re someone who is empathetic, organized, and thrives in fast-paced environments , this role is for you.
What You’ll Own
Customer Interaction & Issue Resolution
Handle 50–100 daily support tickets using platforms like:
Zendesk
Freshdesk
Salesforce Service Cloud
Respond via:
Phone
Live chat
Social channels
Aim for first-contact resolution (FCR)
Escalate complex issues to Tier 2 or technical teams
Ticket & SLA Management
Prioritize tickets based on urgency and SLA requirements
Requirements
- ·Track and manage open cases to ensure timely resolution
- ·Document all interactions clearly in the system
- ·Maintain organized and complete ticket records
- ·Knowledge Base & Efficiency
- ·Update internal knowledge bases and FAQs
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Pavago, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 17d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Pay not stated · You'll be taken to the employer's careers page.