Pavago
More roles at PavagoCustomer Support Representative
Remote role where the employee must remain based in a particular country.
Colombia only
From the listing details: Source listing states candidate location: "Colombia, Remote"
Employer listed it 6 days ago · Added 4 days ago
First listed 6 days ago and still open.
Salary
Not stated
Location
Colombia only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
Position Type: Full-Time, Remote Working Hours: EST Time Zone
- Where you can work from
- Location eligibility not confirmed
- Contract
Position Type: Full-Time, Remote Working Hours: EST Time Zone
- Experience asked for
- Not mentioned in the advert
- Pay
- Not mentioned in the advert
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Colombia. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Colombia, Remote"
What Nomaders makes of it
- Residency required in Colombia
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a requirement
- “Required Experience & Skills”
Questions worth asking: Nomaders interpretation
- The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
- No pay is stated. Ask for the salary range before investing time in interviews.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
Customer Support Representative
Position Type: Full-Time, Remote Working Hours: EST Time Zone
About the Role
We are looking for a reliable, organized, and customer-focused Customer Support Representative to support daily administrative and client-facing operations.
This role will handle incoming calls, client inquiries, appointment scheduling, client intake, calendar management, and general administrative support. The ideal candidate is professional, bilingual in English and Spanish, comfortable handling confidential information, and able to multitask in a fast-paced environment.
Responsibilities
Customer Support & Reception
Handle incoming customer support and receptionist calls professionally.
Transfer calls and make announcements to clients when needed.
Respond to client questions and provide timely assistance.
Maintain a professional and welcoming phone presence.
Client Intake & Communication
Conduct client intakes over the phone and accurately collect required information.
Communicate with clients through phone and email.
Handle client inquiries while maintaining confidentiality and professionalism.
Follow up on client requests and ensure timely resolution.
Calendar & Appointment Management
Manage calendars and schedule appointments and meetings.
Coordinate scheduling changes, confirmations, and rescheduling.
Ensure appointments and calendar information remain accurate and up to date.
Administrative Support
Prepare basic reports and assist with organizing team workflows.
Track tasks, follow-ups, and administrative activities.
Maintain accurate records and documentation.
Requirements
- ·Previous experience in customer service, receptionist, or a similar role.
- ·High school diploma or equivalent.
- ·Valid HIPAA certification — required.
- ·Strong knowledge of HIPAA, confidentiality, and patient privacy requirements.
- ·Fully bilingual in English and Spanish .
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Pavago, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Pay not stated · You'll be taken to the employer's careers page.