Pavago
More roles at PavagoCustomer Service Representative / Dispatcher - Homer Service Industry
Remote role where the employee must remain based in a particular country.
Colombia only
From the listing details: Source listing states candidate location: "Colombia, Remote"
Employer listed it 7 days ago · Added 6 days ago
First listed 7 days ago and still open.
Salary
Not stated
Location
Colombia only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
Position Type: Full-Time, Remote Working Hours: U.S.
- Where you can work from
- Location eligibility not confirmed
- Contract
Position Type: Full-Time, Remote Working Hours: U.S.
- Experience asked for
- Not mentioned in the advert
- Pay
- Not mentioned in the advert
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Colombia. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Colombia, Remote"
- Job description states: "U.S.-based"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Questions worth asking: Nomaders interpretation
- The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
- No pay is stated. Ask for the salary range before investing time in interviews.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
Customer Service Representative / Dispatcher (Home Services) – Remote
Customer Service | Dispatch Coordination | ServiceTitan | Home Services
Position Type: Full-Time, Remote Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Customer Service Representative / Dispatcher to serve as the primary point of contact for customers while coordinating technician schedules and dispatch operations for a growing home services business.
This is a fast-paced, customer-facing role where you’ll manage inbound inquiries, schedule service appointments, coordinate field technicians, and ensure customers receive timely updates throughout the service process. You’ll play a vital role in keeping daily operations running efficiently while delivering an exceptional customer experience.
The ideal candidate has previous experience supporting HVAC, plumbing, electrical, or other home service companies , thrives under pressure, and is highly organized with excellent communication skills.
What You’ll Own
Customer Service & Client Communication
Answer inbound customer calls, emails, and service inquiries professionally.
Assist customers with appointment scheduling, service updates, and general inquiries.
Resolve customer concerns with empathy while escalating complex issues when appropriate.
Respond to customer messages across multiple communication channels, including social media.
Deliver a positive customer experience throughout every interaction.
Scheduling & Dispatch Coordination
Schedule service appointments accurately using ServiceTitan .
Coordinate technician schedules and dispatch field technicians efficiently.
Manage appointment changes, cancellations, and emergency service requests.
Ensure technicians receive complete and accurate job information before dispatch.
Optimize technician schedules to maximize efficiency and service quality.
Service Operations Support
Review incoming service requests and ensure all jobs are properly scheduled.
Monitor active work orders and open service tickets.
Maintain accurate customer records, notes, and follow-up tasks.
Requirements
- ·Must-Have Qualifications
- ·Previous experience in Customer Service and Dispatch roles.
- ·Experience supporting HVAC, Plumbing, Electrical, Home Services, or Trade Services companies.
- ·Experience handling high-volume inbound customer calls.
- ·Strong understanding of scheduling and dispatch operations.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Pavago, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 7d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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