Pavago
More roles at PavagoCustomer Success Manager
Remote role where the employee must remain based in a particular country.
El Salvador only
From the listing details: Source listing states candidate location: "El Salvador, Remote"
Employer listed it 6 weeks ago · Added 2 weeks ago
Been open since 6 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
El Salvador only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
Position Type: Full-Time, Remote Working Hours: U.S.
- Where you can work from
- Location eligibility not confirmed
- Contract
Position Type: Full-Time, Remote Working Hours: U.S.
- Experience asked for
2–3+ years of experience in Customer Success, Account Management, or a similar client-facing role
- Pay
- Not mentioned in the advert
Remote flexibility
Work from home
This is a remote role, but the employee must be based in El Salvador. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "El Salvador, Remote"
What Nomaders makes of it
- Residency required in El Salvador
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Questions worth asking: Nomaders interpretation
- The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
- No pay is stated. Ask for the salary range before investing time in interviews.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
Customer Success Manager (CSM / Account Manager) – SaaS, Renewals & Growth | Remote
Position Type: Full-Time, Remote Working Hours: U.S. Client Business Hours
About the Role
At Pavago, one of our clients is hiring a Customer Success Manager (CSM) / Account Manager to own client relationships, drive product adoption, protect revenue, and identify opportunities for account growth.
This is not a support-only role . You’ll manage a portfolio of 20–40 client accounts and take ownership of the customer lifecycle — from onboarding and adoption through renewals and expansion.
You’ll proactively identify at-risk accounts, conduct strategic client conversations, coordinate issue resolution, and ensure customers consistently see measurable value.
If you think in terms of retention, expansion, adoption, and client outcomes , this role is built for you.
What You’ll Own
Customer Onboarding & Product Adoption
Lead new client onboarding and establish clear success criteria
Configure accounts and guide customers through implementation
Deliver product training and onboarding sessions
Monitor early-stage usage and adoption
Identify adoption gaps and proactively address them
Ensure customers reach value quickly after implementation
Account & Relationship Management
Manage a portfolio of 20–40 client accounts
Serve as the primary point of contact throughout the customer lifecycle
Build strong relationships with key stakeholders and decision-makers
Conduct regular client check-ins and strategic account reviews
Understand each client’s goals, challenges, and business priorities
Maintain clear communication and accountability across accounts
Client Health & Proactive Engagement
Monitor customer usage, engagement, and health indicators
Requirements
- ·2–3+ years of experience in Customer Success, Account Management, or a similar client-facing role
- ·Experience managing a portfolio of customer accounts
- ·Proven experience driving renewals and customer retention
- ·Experience with Salesforce or HubSpot
- ·Familiarity with customer success platforms such as:
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Pavago, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 17d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Pay not stated · You'll be taken to the employer's careers page.