Pavago
More roles at PavagoCustomer Service Representative
Remote role where the employee must remain based in a particular country.
El Salvador only
From the listing details: Source listing states candidate location: "El Salvador, Remote"
Employer listed it 6 weeks ago · Added 2 weeks ago
Been open since 6 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
El Salvador only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
Customer Support | Zendesk | Email, Chat & Phone Support Position Type: Full-Time, Remote Working Hours: U.S.
- Where you can work from
- Location eligibility not confirmed
- Contract
Customer Support | Zendesk | Email, Chat & Phone Support Position Type: Full-Time, Remote Working Hours: U.S.
- Experience asked for
1–2+ years of experience in customer service, customer support, call center support, or another client-facing role.
- Pay
- Not mentioned in the advert
Remote flexibility
Work from home
This is a remote role, but the employee must be based in El Salvador. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "El Salvador, Remote"
- Job description states: "U.S.-based"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a requirement
- “Required Experience & Skills”
Questions worth asking: Nomaders interpretation
- The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
- No pay is stated. Ask for the salary range before investing time in interviews.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
Customer Service Representative (CSR) – Remote | U.S. Hours
Customer Support | Zendesk | Email, Chat & Phone Support Position Type: Full-Time, Remote Working Hours: U.S. Business Hours
About the Role
At Pavago, we’re hiring for a growing U.S.-based client seeking a Customer Service Representative (CSR) to provide fast, professional, and empathetic support across phone, email, live chat, and ticketing systems.
You’ll be the frontline voice of the company, helping customers resolve issues, answering questions, managing support tickets, and ensuring every interaction leaves customers feeling heard and supported.
This role is ideal for someone who communicates confidently, stays calm under pressure, enjoys solving problems, and can thrive in a fast-paced, KPI-driven customer support environment.
What You’ll Own
Customer Support & Issue Resolution
Handle inbound customer inquiries through phone, email, live chat, and support tickets.
Resolve customer questions and issues quickly and professionally.
Troubleshoot common problems and provide clear solutions.
Escalate complex or technical issues to the appropriate team.
Take ownership of customer concerns through resolution.
Deliver empathetic, customer-first support even during challenging interactions.
Ticket & Case Management
Manage customer cases using platforms such as:
Zendesk
Freshdesk
Help Scout
Salesforce Service Cloud
Prioritize tickets according to urgency and SLA requirements.
Maintain accurate notes and customer records.
Track open cases and follow up until they are fully resolved.
Ensure tickets are categorized, documented, and closed correctly.
Requirements
- ·Maintain accurate notes and customer records.
- ·Track open cases and follow up until they are fully resolved.
- ·Ensure tickets are categorized, documented, and closed correctly.
- ·Customer Communication
- ·Communicate clearly and professionally across phone, email, and chat.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Pavago, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 17d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Pay not stated · You'll be taken to the employer's careers page.