Pavago
More roles at PavagoCustomer Success Manager / Account Manager
Remote role where the employee must remain based in a particular country.
South Africa only
From the listing details: Source listing states candidate location: "South Africa, Remote"
Employer listed it 6 days ago · Added 4 days ago
First listed 6 days ago and still open.
Salary
Not stated
Location
South Africa only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
Position Type: Full-Time, Remote Working Hours: U.S.
- Where you can work from
- Location eligibility not confirmed
- Contract
Position Type: Full-Time, Remote Working Hours: U.S.
- Experience asked for
2+ years of experience in customer success, account management, client services, or a related client-facing role
- Pay
- Not mentioned in the advert
Remote flexibility
Work from home
This is a remote role, but the employee must be based in South Africa. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "South Africa, Remote"
- Job description states: "U.S.-based"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a requirement
- “If you have experience in customer success, account management, client services, onboarding, or customer relationship management and enjoy building strong, long-term client relationships, we’d love to hear from you.”
Written as a nice-to-have
- “CRM experience preferred”
Questions worth asking: Nomaders interpretation
- The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
- No pay is stated. Ask for the salary range before investing time in interviews.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
Customer Success Manager / Account Manager – Client Retention & Growth
Position Type: Full-Time, Remote Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Customer Success Manager / Account Manager to manage and strengthen relationships with existing customers, support onboarding, maintain customer satisfaction, and improve retention.
This is a client-facing role focused on relationship management, customer onboarding, account health, retention, and long-term customer value .
You’ll serve as a primary point of contact for assigned customers, understand their goals, ensure they receive value from the company’s services, and proactively address concerns before they become retention risks.
If you’re a strong communicator who enjoys building lasting client relationships and taking ownership of the customer experience, this role is a strong fit.
What You’ll Own
Customer Relationship Management
Serve as a primary point of contact for assigned customers
Build strong, long-term relationships with clients
Conduct regular customer check-ins and account conversations
Understand each customer’s goals, priorities, and expectations
Maintain professional, responsive communication throughout the customer lifecycle
Customer Onboarding & Implementation
Support new customers through onboarding and implementation
Help customers understand processes, services, and next steps
Coordinate internally to ensure a smooth transition after the sale
Track onboarding progress and follow up on outstanding actions
Ensure customers have a strong experience from the beginning of the relationship
Customer Success & Value
Understand what success looks like for each customer
Ensure customers receive ongoing value from the company’s services
Proactively identify opportunities to improve the customer experience
Requirements
- ·2+ years of experience in customer success, account management, client services, or a related client-facing role
- ·Excellent spoken and written English
- ·Strong relationship-building and communication skills
- ·Ability to handle difficult customer conversations professionally
- ·Strong organization and follow-through
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Pavago, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Pay not stated · You'll be taken to the employer's careers page.