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Customer Success & Client Retention Expert

Work from home

Remote role where the employee must remain based in a particular country.

Listed for South Africa

From the listing details: Source listing states candidate location: "South Africa, Remote"

Employer listed it 4 months ago 路 Added 2 weeks ago

Been open since 4 months ago. Long-running listings are sometimes left up after the role is filled.

Salary

Not stated

Location

Listed for South Africa

Timezone

Not stated

Contract

Full-time

Experience

Mid

Category

Customer Support

The employer did not publish a salary, and we have too few comparable roles to estimate one.

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours
Schedule: Part-Time (<30 hours/week)
Where you can work from
Location: Remote (Open Worldwide)
Contract
Schedule: Part-Time (<30 hours/week)
Experience asked for
Not mentioned in the advert
Pay
Not mentioned in the advert

Remote flexibility

Work from home

This is a remote role, but the employee must be based in South Africa. It is work from home rather than work from anywhere.

What the employer says

  • Source listing states candidate location: "South Africa, Remote"

What Nomaders makes of it

  • Residency required in South Africa
  • Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

  • No pay is stated. Ask for the salary range before investing time in interviews.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Customer Success & Client Retention Expert

Location: Remote (Open Worldwide)

Schedule: Part-Time (<30 hours/week)

About the Role

We are seeking a Customer Success & Client Retention Expert to enhance the customer experience and drive long-term client satisfaction. This role is ideal for someone who excels at building relationships, reducing churn, and creating strategies that improve customer loyalty and engagement.

You will work closely with leadership and cross-functional teams to optimize the customer journey, identify retention opportunities, and ensure clients receive exceptional support from onboarding through ongoing engagement.

Key Responsibilities

Analyze and optimize the customer journey to improve satisfaction and retention.

Develop and implement proactive retention strategies to reduce churn.

Collect and analyze customer feedback to identify actionable insights.

Build strong client relationships through regular communication and proactive outreach.

Support onboarding efforts to ensure new clients are set up for success.

Collaborate with sales, operations, and leadership teams to align customer success initiatives.

Monitor and report on key metrics including retention, churn, NPS, and CSAT.

Requirements

Proven experience in Customer Success, Account Management, or Client Retention.

Strong understanding of customer lifecycle management and retention strategies.

Excellent written and verbal English communication skills.

Data-driven mindset with the ability to analyze customer feedback and performance metrics.

Experience using CRM platforms such as HubSpot, Salesforce, or similar tools.

Strong organizational skills and ability to work independently in a remote environment.

Reliable internet connection and availability within the agreed schedule.

Nice to Have

Experience in real estate, SaaS, or service-based industries.

Requirements

  • 路Proven experience in Customer Success, Account Management, or Client Retention.
  • 路Strong understanding of customer lifecycle management and retention strategies.
  • 路Excellent written and verbal English communication skills.
  • 路Data-driven mindset with the ability to analyze customer feedback and performance metrics.
  • 路Experience using CRM platforms such as HubSpot, Salesforce, or similar tools.

Benefits

  • 路Fully remote work environment.
  • 路Flexible part-time schedule.
  • 路Collaborative and supportive team culture.
  • 路Long-term growth opportunities as the company scales.
  • 路Interview Process

How to apply

  1. 1Check the flexibility label above, work from home, matches where you plan to live and work.
  2. 2Tailor your CV to the role at Pavago, mentioning your remote working experience.
  3. 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 17d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.

Pay not stated 路 You'll be taken to the employer's careers page.