Hunt St
More roles at Hunt StUS - Customer Support Specialist (voice + email) (006-1392)
Remote role where the employee must remain based in a particular country.
Philippines only
From the employer's advert: Looking for Philippines-based candidates
Employer listed it 3 weeks ago · Added 3 weeks ago
Been open since 3 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Philippines only
Timezone
APAC
Contract
Full-time
Experience
Mid
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
Working Hours
- Where you can work from
All of our roles are 100% remote so you'll be able to work from home.
- Contract
Engagement type: Independent Contractor Agreement
- Experience asked for
- Not mentioned in the advert
- Pay
Compensation range: $ 1,900 AUD - $ 2,400 AUD / Monthly
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Philippines, Remote"
- Job description states: "Philippines-based"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Looking for Philippines-based candidates
Job Role: US Customer Support Specialist (voice + email), US hours
Compensation range: $ 1,900 AUD - $ 2,400 AUD / Monthly
Engagement type: Independent Contractor Agreement
Work Schedule: Full time · Night shift on US hours (about 9pm–6am Manila, adjusted for US daylight saving)
The first 2–4 weeks are on the Australian day shift for training, then they move to US hours.
Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.
Who The Client Is:
We are an Australian company specialising in the design and supply of rainwater, gutter protection and plumbing products. We support customers across a range of residential and trade-related needs, with a strong focus on responsive service, reliable products and efficient order fulfilment. Our team is growing, and we’re looking for someone who can help keep customer requests and operational follow-ups moving smoothly.
Role Overview:
Be the voice of a growing Australian brand for its US customers, and work with AI every day.
We’re looking for a US Customer Support Specialist to become the dedicated point of contact for our growing US customer base.
Our client is an Australian company that designs and supplies rainwater harvesting, gutter guard and plumbing products to customers and trade businesses internationally. In this role, you’ll support US distributors, tank manufacturers and trade customers throughout their working day, making sure questions are answered, orders stay on track, and customers receive updates before they need to follow up.
This is a hands-on customer support role combining voice, email, order coordination and logistics follow-through. You’ll also work closely with a US-based warehouse partner and use AI tools every day to help you work efficiently and accurately.
Key Responsibilities:
Answer US customer emails and tickets in US hours: order status, tracking, PO acknowledgements, documents, account questions
Work live with our US 3PL in Houston: stock holds, paperwork, resupply, carrier issues, parcel invoice queries
Watch every US order in transit and update customers before they chase
Make outbound calls in a set daily block: callbacks, order queries, delivery updates, quote follow-ups; over time, regular calls to US trade and distributor accounts
Take US inbound calls once trained (currently low volume)
Handle South Africa and UK afternoon tickets
Triage overnight Australian tickets and write a ranked handover note for our 7am start
Use AI and our systems to draft replies and find answers, and flag where the AI gets it wrong
Requirements
Requirements
- ·Required Skills and Qualifications:
- ·Previous US customer support experience, including voice support — chat-only experience will not be sufficient
- ·Excellent written and spoken English
- ·Strong phone communication and confidence speaking with customers
- ·Highly organised and self-directed, particularly when working independently
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Hunt St, mentioning your remote working experience and working hours (APAC).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 21d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Pay not stated · You'll be taken to Hunt St's application page. They are recruiting on behalf of a client.