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Customer Support Specialist (AI SaaS Platform) (BBS887)

Work from home

Remote role where the employee must remain based in a particular country.

Philippines only

From the employer's advert: This role is open to candidates based in the Philippines, with availability to overlap with the team's required working hours as determined by our client.

Employer listed it 7 days ago · Added 6 days ago

First listed 7 days ago and still open.

Salary

Not stated

Location

Philippines only

Timezone

APAC

Contract

Full-time

Experience

Mid

Category

Customer Support

The employer did not publish a salary, and we have too few comparable roles to estimate one.

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours
This role is open to candidates based in the Philippines, with availability to overlap with the team's required working hours as determined by our client.
Where you can work from
This role is open to candidates based in the Philippines, with availability to overlap with the team's required working hours as determined by our client.
Contract
Not mentioned in the advert
Experience asked for
2 to 3 years of experience in customer support, ideally within SaaS or technical environments
Pay
Not mentioned in the advert

Remote flexibility

Work from home

This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.

What the employer says

  • Source listing states candidate location: "Philippines, Metro Manila, Metro Manila, Philippines, Remote"
  • Job description states: "open to candidates based in the Philippines"

What Nomaders makes of it

  • Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a nice-to-have

  • “2 to 3 years of experience in customer support, ideally within SaaS or technical environments”

Questions worth asking: Nomaders interpretation

  • No pay is stated. Ask for the salary range before investing time in interviews.
  • The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

We're looking for a Customer Support Specialist to deliver fast, thoughtful, and technically informed support for users of a growing AI voice automation platform. You will handle inbound questions, troubleshoot issues, guide developers and non-technical users, and help shape a smooth end-to-end customer experience across a global user base.

This role is open to candidates based in the Philippines, with availability to overlap with the team's required working hours as determined by our client.

Why You'll Want to Join

Paid bi-monthly (every 15th and 30th)

Paid Time Off per company policy

Observance of Holidays per company guidelines

100% remote setup

Opportunity to support a global customer base

Work inside a fast-moving AI-focused environment

What You'll Work On

Customer Support Across Channels

Manage and respond to inbound support requests through email and internal tools

Provide clear, empathetic, accurate responses to technical and non-technical users

Troubleshoot platform issues by reviewing logs, referencing documentation, and reproducing customer scenarios

Escalate complex or urgent issues to product and engineering teams

Support real-time inquiries inside community spaces such as Discord

Documentation and Insights

Identify recurring questions, bugs, and product gaps and document them clearly

Contribute updates to help center articles, troubleshooting guides, and internal documentation

Provide structured feedback to cross-functional teams on customer sentiment and usability

Internal Collaboration

Work with engineering, product, and operations teams to close support loops

Share insights that improve onboarding, documentation, and user experience

Help refine internal support systems, workflows, and templates

Requirements

  • ·2 to 3 years of experience in customer support, ideally within SaaS or technical environments
  • ·Strong written English with a clear, concise, customer-centered communication style
  • ·Ability to manage multiple tickets or conversations simultaneously without losing accuracy
  • ·Comfortable using tools such as Plain, Intercom, Zendesk, or similar platforms
  • ·Tech-curious and able to learn APIs, integrations, or workflow systems quickly

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

  1. 1Check the flexibility label above, work from home, matches where you plan to live and work.
  2. 2Tailor your CV to the role at Hire Overseas, mentioning your remote working experience and working hours (APAC).
  3. 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 7d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.

Pay not stated · You'll be taken to the employer's careers page.