Hunt St
More roles at Hunt StAUS - Customer Support Admin (email + systems) (006-1393)
Remote role where the employee must remain based in a particular country.
Philippines only
From the employer's advert: Looking for Philippines-based candidates
Employer listed it 3 weeks ago · Added 3 weeks ago
Been open since 3 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Philippines only
Timezone
APAC
Contract
Full-time
Experience
Mid
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
Work Schedule: This role is expected to align with the AU business hours (approx.
- Where you can work from
All of our roles are 100% remote so you'll be able to work from home.
- Contract
Engagement type: Independent Contractor Agreement
- Experience asked for
- Not mentioned in the advert
- Pay
Compensation range: $1,500 AUD - $ 2,000 AUD / Monthly
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Philippines, Remote"
- Job description states: "Philippines-based"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Looking for Philippines-based candidates
Job Role: Customer Support Admin (email + systems), Australian hours
Compensation range: $1,500 AUD - $ 2,000 AUD / Monthly
Engagement type: Independent Contractor Agreement
Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.
Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.
Who The Client Is:
We are an Australian company specialising in the design and supply of rainwater, gutter protection and plumbing products. We support customers across a range of residential and trade-related needs, with a strong focus on responsive service, reliable products and efficient order fulfilment. Our team is growing, and we’re looking for someone who can help keep customer requests and operational follow-ups moving smoothly.
Role Overview:
We’re looking for a Customer Support Admin to help keep customer requests, orders and follow-ups moving quickly and accurately behind the scenes.
Our client is an Australian company supplying rainwater harvesting, gutter guard and plumbing products. You’ll work closely with the phone team, warehouse and freight partners to make sure customer requests are actioned promptly and nothing gets left unresolved.
This is a non-phone customer support role. You won’t be required to call customers, although you may make calls to carriers, suppliers and other business partners when needed.
You’ll also use AI as part of your everyday workflow — checking AI-drafted work, correcting errors and making sure the final output is accurate before it goes out.
Key Responsibilities:
Pick up phone-team follow-ups within 30 minutes, including quotes and freight quotes, returns and return labels, order changes, recap emails and installation guides
Chase carriers such as StarTrack, Toll, Australia Post and other freight providers
Request custom stickers, signs and other items required to fulfil customer requests
Investigate delivery issues and wrong-goods problems by checking carrier records, proof of delivery and warehouse information
Document findings clearly and make sure the appropriate follow-up is completed
Manage everyday email tickets covering dispatch and tracking, returns and credits, payments and web orders
Keep tasks moving and close the loop on customer and internal requests
Review and complete AI-drafted work, checking for accuracy and flagging information or responses that don’t look right
Make supplier and carrier calls when required to resolve issues
Requirements
Requirements
- ·Required Skills and Qualifications:
- ·Fast and accurate administration and data-entry skills
- ·Clear, professional written English
- ·Strong attention to detail
- ·Comfortable working with ticketing systems, ERP/business systems and AI tools
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Hunt St, mentioning your remote working experience and working hours (APAC).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 21d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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Browse all open rolesPay not stated · You'll be taken to Hunt St's application page. They are recruiting on behalf of a client.