Senior Account Manager (BBS857)

We're looking for a Senior Account Manager to own client relationships, delivery, and retention across a slate of accounts at a fast-moving B2B GTM content studio. You will be the person clients rely on from the day a deal is signed through renewal, and the person who holds the delivery team accountable to them.

You are measured on retention. The founder is currently in the middle of every client relationship; this role removes that ceiling. If you have owned accounts end to end, kept multi-workstream engagements on track with cross-functional teams, and can walk into a room with a senior marketing executive without a technical co-pilot, this role is a strong fit.

Why You'll Want to Join

You will be paid in USD (bi-monthly: every 15th and 30th)

Paid Time Off in accordance with company policy

Observance of Holidays per company guidelines

100% remote setup so you can work wherever you're most productive

This role requires availability during US business hours

Work inside a results-accountable GTM content studio serving B2B companies from Series A through Series C

Senior client-facing role with real ownership over program delivery, client retention, and account growth

What You'll Work On

Client Relationship Ownership

Own every client relationship end to end from signature through renewal

Every client request routes through you; you are accountable for momentum, communication, and making sure nothing the client is waiting on quietly stalls

Build the case for continued engagement and conversion to recurring work from the beginning of every engagement, not in the last two weeks

Understand each client's business well enough to see what they should be doing next and say so before they ask

Retention and Conversion

Keeping the account is the job; retention is the primary metric this role is measured against

On fixed-term engagements, conversion to a recurring retainer is designed in from kickoff

Manage two types of accounts simultaneously: fixed-term research engagements that must convert to recurring work, and monthly retainer clients that must keep proving their value against the invoice

Cadence and Visible Progress

Run a weekly client call, weekly status update, and live tracker that is always current

Deliver a first progress update within the first few days of an engagement and get real work in front of the client by the end of week one

A client who does not know where things stand will assume the worst; your job is to make sure that never happens