Customer Services Representative

Role Summary

We are looking for a Client Services Representative to assist clients with questions and concerns and to educate them on our background screening products and services. You will help build a direct, positive relationship with clients.

This is a remote role with no nights or weekends. You will work independently while collaborating with your team and other departments, and you will have access to ongoing training and career growth.

Key Responsibilities

Respond to client inquiries by email, phone, and chat in a professional, empathetic manner

Meet team goals for response and resolution times on client cases

Educate clients on searches, required forms, and the adverse action process

Help clients create new user accounts and process orders

Train clients on how to use the background screening application

Train new clients on the billing process

Assist other departments in getting information and forms from clients needed to perform searches

Perform other duties as assigned

Qualifications

High School Diploma or equivalent

1-2 years of experience in a Client Services department in a call center environment (preferred)

Strong verbal and written communication skills, with the ability to adjust communication style to the audience

Positive, solution-focused attitude

Interest in application support, service delivery, and continuous improvement

Ability to work independently and as part of a team

Regular and punctual attendance

Working knowledge of G-Suite and Microsoft Office (preferred)

Salesforce experience (preferred)

Background screening experience (preferred)

Proven ability to build, nurture, and retain client relationships (preferred)