Bryq
Customer Service Representative
Remote role where the employee must remain based in a particular country.
Spain only
Employer listed it 7 days ago · Added today
First listed 7 days ago and still open.
Salary
Not stated
Location
Spain only
Timezone
CET ±2
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $95k–$150k a year, a typical range taken from 219 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Spain. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Spain, Remote"
What Nomaders makes of it
- Residency required in Spain
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
We are looking for a Customer Service Representative to join our growing Customer Experience team. In this role, you will be the first point of contact for our clients; answering questions, resolving issues, and ensuring every interaction leaves people feeling supported and heard. You do not need a background in HR technology; what matters is that you genuinely enjoy helping people, stay calm under pressure, and take ownership of problems until they are solved.
Key Responsibilities
Respond to client enquiries via phone, email, and live chat in a timely and professional manner
Troubleshoot platform issues and escalate to technical teams where necessary
Guide new users through the Bryq platform and help them get set up
Log and track client interactions accurately in the CRM system
Identify common issues and share feedback with the product team to improve the client experience
Meet individual and team service level targets for response time and resolution quality
Support onboarding of new client accounts alongside the Customer Success team
Requirements
Required Qualifications
1–3 years of experience in a customer service, support, or client-facing role
Strong written and verbal communication skills in English
Ability to manage multiple enquiries simultaneously without losing attention to detail
Comfortable working with digital tools and learning new software quickly
Secondary education or above
Preferred (Nice to Have)
Experience in a SaaS, HR technology, or recruitment environment
Familiarity with CRM systems (e.g., HubSpot, Salesforce, Zendesk)
A second European language
Experience working in retail, hospitality, or call centre environments — your frontline service skills translate directly
Benefits
Competitive salary with performance-based bonus
Fully remote or hybrid working options
Requirements
- ·Required Qualifications
- ·1–3 years of experience in a customer service, support, or client-facing role
- ·Strong written and verbal communication skills in English
- ·Ability to manage multiple enquiries simultaneously without losing attention to detail
- ·Comfortable working with digital tools and learning new software quickly
Benefits
- ·Competitive salary with performance-based bonus
- ·Fully remote or hybrid working options
- ·25 days annual leave plus public holidays
- ·Access to professional development budget
- ·Health and wellness allowance
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Bryq, mentioning your remote working experience and working hours (CET ±2).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 15h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $95k to $150k per year · You'll be taken to the employer's careers page.