Hire Overseas
Customer Service Representative (BBS833)
Remote role where the employee must remain based in a particular country.
Philippines only
Employer listed it yesterday · Added today
First listed yesterday.
Salary
Not stated
Location
Philippines only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $90k–$145k a year, a typical range taken from 290 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Philippines"
What Nomaders makes of it
- Residency required in Philippines
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
We're looking for a Customer Service Representative to handle inbound customer calls, book appointments, manage basic administrative tasks, and support field team dispatching and billing for a growing pest control company serving homeowners and property managers across Massachusetts.
This is a multi-function operations role. You will be the first point of contact for customers calling in, the person keeping the schedule organized, and the operational support that keeps the field team running without gaps. Experience in pest control or any home service industry is a strong plus since understanding the nature of service calls and technician scheduling in this space will help you ramp up faster. If you are organized, responsive, comfortable in customer-facing communication, and can juggle multiple tasks without dropping the ball, this role is a strong fit.
Why You'll Want to Join
You will be paid in USD (bi-monthly: every 15th and 30th)
Paid Time Off in accordance with company policy
Observance of Holidays per company guidelines
100% remote setup so you can work wherever you're most productive
This role requires availability during US Eastern Time business hours
Work directly with the owner of a growing local service business with a strong reputation and loyal customer base
Stable, long-term role with clear responsibilities and room to grow as the business expands
What You'll Work On
Customer Service and Appointment Booking
Answer inbound calls from homeowners, landlords, and property managers with professionalism and warmth
Qualify customer needs, explain service options, and book appointments accurately in GorillaDsk
Follow up on open inquiries and ensure every customer call is handled promptly and completely
Maintain a positive and helpful tone across all customer interactions including difficult or frustrated callers
General Administrative Support
Manage data entry, record keeping, and basic administrative tasks across company systems
Keep customer records, appointment details, and service notes accurate and up to date
Support the owner with administrative requests and operational coordination as needed
Field Team Dispatching Support
Coordinate scheduling and dispatching for field technicians as needed
Communicate job details, addresses, and timing to technicians clearly and on time
Track field team status and flag any scheduling conflicts or gaps proactively
Requirements
- ·Prior experience in customer service, call handling, appointment booking, or administrative support
- ·Clear, professional, and warm spoken and written English communication skills
- ·Comfortable managing inbound calls and booking appointments in a service-based business environment
- ·Organized and detail-oriented with the ability to manage multiple tasks simultaneously without losing accuracy
- ·Comfortable learning and working in new software platforms quickly
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Hire Overseas, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 12h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k–$145k · You'll be taken to the employer's careers page.