Sutherland
Spanish/English Customer Service Representative
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 16h ago · Found 1h ago
First listed today.
Salary
Not stated
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $80k–$140k a year, a typical range taken from 264 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Memphis, TN, United States, Memphis, TN, us, Remote"
- Job description states: "eligible to work in the USA."
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Sutherland is on the lookout for team-oriented and results-driven people to join us as  BILINGUAL (EN/SP) Customer Service Specialist . These forward-thinkers will be responsible for efficiently managing client accounts by taking ownership of account handling, maintenance, collection and liquidation for assigned portfolios.
 
The Sutherland team is dedicated to providing professional work opportunities that will aid in the development of your analytical and problem-solving skills. We are committed to building a better you! 
A supportive team environment - All efforts are collective, so you are never alone
Top-notch paid training - A chance to learn and earn
Unlimited advancement opportunities - Your career development is never-ending
Rewarding benefits package-  Your well-being is top priority
Your new Career will include:
Analyzing payment history/notes and clearly communicating account statuses to customers
Recommending appropriate solutions to customers by analyzing their accounts and negotiating acceptable collection arrangements
Promptly report/refers sensitive and complex issues to the Team Leader
Documenting all activities in accordance with established procedures in a clear and concise manner
$18.50/hr
High School Diploma (required)
Fluent in English and Spanish (required)
Ability to type a minimum of 30 WPM
Previous experience in customer service, retail services, and call contact environment
Strong organizational and problem-solving skills
Demonstrated ability to perform at a high level, to support our high volume of inbound calls
Excellent verbal and written communication skills
Excellent attention to detail
Working knowledge of Microsoft Windows, Word, and Excel
Ability to maintain a calm, professional and positive demeanor while handling multiple projects and meeting deadlines 
This role is open to those eligible to work in the USA. 
Requirements
- ·Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- ·Excellent verbal and written communication skills
- ·Excellent attention to detail
- ·Working knowledge of Microsoft Windows, Word, and Excel
- ·Ability to maintain a calm, professional and positive demeanor while handling multiple projects and meeting deadlines 
Benefits
- ·Your new Career will include:
- ·Analyzing payment history/notes and clearly communicating account statuses to customers
- ·Recommending appropriate solutions to customers by analyzing their accounts and negotiating acceptable collection arrangements
- ·Promptly report/refers sensitive and complex issues to the Team Leader
- ·Documenting all activities in accordance with established procedures in a clear and concise manner
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Sutherland, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $140k per year · You'll be taken to the employer's careers page.