Aidey
Onboarding Specialist
Remote role where the employee must remain based in a particular country.
Philippines only
Employer listed it 3 months ago · Added today
Been open since 3 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Philippines only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Other
This employer didn't state pay. Jobs like this usually pay around $80k–$155k a year, a typical range taken from 397 mid-level other roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Philippines, Remote"
- Job description states: "US-based"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About the Company:
Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale.
About the Position:
As the Onboarding Specialist, you will be responsible for guiding B2B clients through the onboarding process, ensuring a smooth and successful transition into our services. You will serve as a trusted point of contact for new clients, helping them navigate onboarding milestones, coordinating with internal teams, and setting the foundation for long-term customer success.
Requirements
Excellent English communication skills: verbal, written, and reading – MUST
Previous experience onboarding B2B clients – MUST
Previous experience in Customer Success, Customer Onboarding, Account Management, or a similar client-facing role – MUST
Strong interpersonal skills, with the ability to build rapport with clients
Experience managing client relationships and guiding customers through implementation or onboarding processes
Detail-oriented with a focus on providing exceptional customer service
Strong organizational and project coordination skills
Ability to work independently as well as collaboratively within a team environment
Responsibilities:
Serve as a primary point of contact for new customers during the onboarding process
Guide customers through onboarding milestones and ensure a smooth transition
Schedule and coordinate onboarding meetings, training sessions, and follow-up calls
Maintain regular communication with customers to provide updates and answer questions
Collect and organize customer information required for successful onboarding
Coordinate with internal teams to ensure onboarding tasks are completed accurately and on time
Track onboarding progress and proactively follow up on outstanding items
Document customer interactions, onboarding activities, and key account details within company systems
Identify potential onboarding challenges and escalate issues when necessary
Help create a positive customer experience by ensuring customers feel supported throughout the onboarding journey
Requirements
- ·Excellent English communication skills: verbal, written, and reading – MUST
- ·Previous experience onboarding B2B clients – MUST
- ·Previous experience in Customer Success, Customer Onboarding, Account Management, or a similar client-facing role – MUST
- ·Strong interpersonal skills, with the ability to build rapport with clients
- ·Experience managing client relationships and guiding customers through implementation or onboarding processes
Benefits
- ·Fully remote, long-term opportunity
- ·Work directly with US-based teams
- ·Stable full-time schedule
- ·Clear processes and structured work
- ·Opportunity to grow into higher-level roles
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Aidey, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 13h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open other roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $155k per year · You'll be taken to the employer's careers page.