Hireframe
Onboarding Coordinator
Remote role where the employee must remain based in a particular country.
Philippines only
Employer listed it 2 months ago · Found 1h ago
Been open since 2 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Philippines only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Other
This employer didn't state pay. Jobs like this usually pay around $80k–$155k a year, a typical range taken from 397 mid-level other roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Philippines, Remote"
- Job description states: "located in the United States"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
We're looking for a highly organized Onboarding Coordinator to help manage customer onboarding and installation projects from start to finish. This role is ideal for someone with a strong customer service background and experience coordinating multiple stakeholders in a fast-paced environment.
As the primary point of contact throughout the onboarding process, you'll work closely with customers, third-party installation vendors, and internal teams to ensure installations are completed on schedule and meet quality standards. Success in this role comes from exceptional organization, proactive communication, and the ability to keep projects moving while providing an outstanding customer experience.
This is a full-time, remote position supporting U.S. Eastern Time business hours (9:00 AM – 6:00 PM EST).
Responsibilities
Coordinate customer onboarding and installation projects from kickoff through completion.
Schedule installation dates with customers and third-party installation vendors.
Serve as the primary liaison between customers, vendors, and internal teams throughout the onboarding process.
Track project milestones and ensure all required tasks are completed on schedule.
Collect and organize customer documentation and project assets, such as site information and planograms.
Communicate project updates, timelines, and next steps to all stakeholders.
Escalate technical issues to internal engineering teams and coordinate communication until resolution.
Perform remote quality assurance checks after installations to verify successful implementation.
Maintain accurate project documentation and update internal tracking systems.
Identify potential delays or risks and proactively work with stakeholders to keep projects on track.
Requirements
Required
2+ years of experience in project coordination, onboarding, customer success, account coordination, or a similar client-facing role.
Excellent organizational and time management skills with the ability to manage multiple projects simultaneously.
Strong written and verbal English communication skills.
Customer-first mindset with outstanding interpersonal skills.
Experience coordinating across multiple stakeholders, both internal and external.
High attention to detail and ability to follow structured processes and checklists.
Comfortable working independently in a remote environment.
Proficiency with Google Workspace or Microsoft Office.
Requirements
- ·2+ years of experience in project coordination, onboarding, customer success, account coordination, or a similar client-facing role.
- ·Excellent organizational and time management skills with the ability to manage multiple projects simultaneously.
- ·Strong written and verbal English communication skills.
- ·Customer-first mindset with outstanding interpersonal skills.
- ·Experience coordinating across multiple stakeholders, both internal and external.
Benefits
- ·Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
- ·Permanent remote work flexibility
- ·Health Maintenance Organization (HMO) coverage
- ·Annual performance bonuses
- ·Dedicated coaches offer an extra channel of support and skill-building
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Hireframe, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 2h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open other roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $155k per year · You'll be taken to the employer's careers page.