Hireframe
Customer Onboarding Specialist
Remote role where the employee must remain based in a particular country.
Philippines only
Employer listed it 4 weeks ago · Found 1h ago
Been open since 4 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Philippines only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Other
This employer didn't state pay. Jobs like this usually pay around $80k–$155k a year, a typical range taken from 397 mid-level other roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Philippines, Remote"
- Job description states: "located in the United States"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
We are a category leading online management software for gyms, martial arts schools, yoga studios and other fitness and wellness businesses. We have an awesome product loved by thousands of businesses and we need your help to partner with our newest customers to facilitate their data migration, configuration & training, in order to ensure they are set up for an enduring relationship with the company.
It’s an exciting time to join, as you’ll be the second Onboarding Specialist for our team and partner with our current Onboarding Specialist and VP of Customer Success to build out our playbooks. We also recently raised a $32.5 million growth investment from Five Elms Capital, positioning our company and team for the next phase of growth.
Duties and Responsibilities
Project manage onboarding for a high volume of customers (20-40 monthly) via phone, email and video calls
Support customers with their data migration via export & import tools
Assess customer specific needs and guide customer configurations accordingly
Train new customers and their staff on the website's functionality
Deliver a world class and efficient customer launch experience
Act as a liaison between the customer and the Product team to represent the customer feedback
Proactively address issues and manage escalations
Collaborate with the Vice President of Customer success to build out Onboarding systems and playbooks
Requirements
2-4 years of relevant onboarding, training, customer service, or project management experience
Motivated by the success of others and helping customers
Experience with data migration & Microsoft Excel
Effective project manager
Ability to communicate effectively in written & verbal form
Attention to detail & organization
Adept at using technology (CRM, Slack, etc) to function effectively in a remote environment
Comfort working at a fast paced and evolving company
Ability to quickly learn new software products & become a product expert
Benefits
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
Permanent remote work flexibility
Requirements
- ·2-4 years of relevant onboarding, training, customer service, or project management experience
- ·Motivated by the success of others and helping customers
- ·Experience with data migration & Microsoft Excel
- ·Effective project manager
- ·Ability to communicate effectively in written & verbal form
Benefits
- ·Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
- ·Permanent remote work flexibility
- ·Annual performance bonuses
- ·Dedicated coaches offer an extra channel of support and skill-building
- ·Opportunities for professional growth
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Hireframe, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open other roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $155k per year · You'll be taken to the employer's careers page.