Senior Research Manager, Customer Success

Location: US-Remote, must be based in US at time of application

R26_0022498

#LI-Remote

 

Who we are

Consumer Behavior & Insights is NIQ's custom research and consulting practice, helping some of the world's most recognizable brands better understand the people they serve.

Combining research, analytics, and strategic consulting, we uncover the motivations, perceptions, and behaviors that drive consumer decision-making. We help our clients move beyond understanding what happened to understanding why it happened, what it means, and what they should do next.

What we do

The insights we generate help shape the future of products, services, brands, and experiences delivered to millions of people around the globe every day. From innovation and brand strategy to customer experience and growth, our work helps organizations make smarter decisions and build stronger connections with consumers.

Joining Consumer Behavior & Insights means joining a team of curious problem-solvers, trusted advisors, and passionate researchers who are united by a common goal: We show the world what people want.

As a Senior Research Manager, you will serve as the primary owner of complex custom research programs for some of the world's most recognized brands. You will be responsible for independently leading research engagements from study design through final delivery, ensuring projects are executed with excellence while generating actionable insights that drive meaningful business decisions.

This role requires a strong combination of research expertise, analytical rigor, client management, and strategic storytelling. Senior Research Managers serve as the day-to-day leaders of their projects, partnering closely with Directors and Analysts while maintaining ownership of project execution, insight development, client communication, and overall delivery.

The ideal candidate is a highly organized and intellectually curious researcher with experience managing complex quantitative research studies. Experience supporting technology clients, longitudinal research programs, and/or brand tracking studies is highly desirable.

 

Key Responsibilities

Research Leadership & Project Ownership

Serve as the primary owner and day-to-day leader of research engagements, managing all phases of project execution from kickoff through final delivery

Independently lead multiple concurrent projects while ensuring timelines, budgets, quality standards, and client expectations are consistently met

Proactively identify project risks, develop solutions, and navigate complex stakeholder environments

Coordinate effectively with internal teams, international hub partners, vendors, and operational stakeholders to ensure seamless project execution

Research Design & Methodology

Lead questionnaire development, survey design, sampling approaches, and overall study methodology

Provide strategic guidance on research design to ensure studies deliver actionable and decision-oriented insights

Manage and monitor fieldwork, data quality controls, and data processing activities