Rippling
Associate Customer Success Manager
Remote role where the employee must remain based in a particular country.
United States only
From the listing details: Source listing states candidate location: "Remote (United States)"
Employer listed it 5 days ago · Added 3 weeks ago
Listed for 16 days before it closed.
This job has closed
Rippling has taken this listing down, so it is no longer accepting applications. The details below are kept for reference only.
Browse open rolesSalary
Not stated
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Mid
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
- Not mentioned in the advert
- Where you can work from
Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500).
- Contract
- Not mentioned in the advert
- Experience asked for
3+ years of experience in a technical, customer-facing role supporting a dedicated book of business at a B2B SaaS company (e.g., Technical Account Manager, Customer Success Manager, Account Manager, etc.).
- Pay
A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote (United States)"
- Job description states: "Based in San Francisco"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Questions worth asking: Nomaders interpretation
- The title suggests a junior role, but the advert asks for 3+ years of experience. Ask whether that is essential or flexible.
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
About Rippling
Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.
By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500).
About the role
Rippling is looking for a customer-obsessed Customer Success Manager (Internally titled: Technical Account Manager (TAM)) to join our rapidly scaling team. As part of our dedicated Customer Success organization, you will work closely with our rapidly scaling and maturing customers to understand their needs, demonstrate where Rippling can solve their problems, and help drive their adoption of Rippling’s product suite. You will own the key admin relationships and be responsible for turning customers into long-term champions, developing account strategy, and enabling Rippling’s customers, all while providing an impeccable customer experience along the way. If you are a self-starter, find yourself constantly taking on new challenges, working diligently until you find solutions, and pride yourself in providing an excellent customer experience, you're in the right place!
The Technical Account Management team manages long-term relationships with Rippling’s growing and complex customers by becoming their trusted Rippling advisor. Our team of 150+ TAMs - spread across the globe - partners cross-functionally from account management to product to engineering and more. Since the TAM team’s inception, we have partnered with hundreds of customers, ensuring their adoption of key Rippling products and success on our platform. Please note: We are not currently able to consider or hire any candidates located in the greater San Francisco Bay Area or New York City Metropolitan Area.
What you will do
Act as a trusted technical and strategic advisor by becoming a subject matter expert across Rippling’s entire platform, including complex and regulated fields like payroll, benefits administration, and HR.
Provide proactive technical consultation to help customers optimize their workflows, implement best practices, and increase adoption of new features.
Serve as a primary escalation point for critical customer issues , working cross-functionally with internal Support, Product, and Engineering teams to drive rapid resolution and provide comprehensive root-cause analyses.
Build long-term relationships by owning a book of clients, guiding them through key milestones such as open enrollment and year-end payroll filing.
Identify and qualify add-on opportunities and support renewal negotiations in partnership with your Account Manager counterparts.
Master the Rippling product suite and the nuances of how our offerings work together.
Work directly with customers to understand their core business needs and advise on the most effective Rippling solutions.
What you will need
3+ years of experience in a technical, customer-facing role supporting a dedicated book of business at a B2B SaaS company (e.g., Technical Account Manager, Customer Success Manager, Account Manager, etc.).
Demonstrated ability to manage a portfolio of 40+ accounts and adapt to changing responsibilities.
Exceptional problem-solving and technical troubleshooting skills.
Stellar written and verbal communication skills with a track record of building strong customer relationships.
Hands-on experience resolving complex customer escalations.
Passion for training both customers and internal teams.
Bonus points for:
Proven subject matter expertise in one or more of the following: HR, Payroll, Benefits Administration, or IT.
Requirements
- ·Stellar written and verbal communication skills with a track record of building strong customer relationships.
- ·Hands-on experience resolving complex customer escalations.
- ·Passion for training both customers and internal teams.
- ·Bonus points for:
- ·Proven subject matter expertise in one or more of the following: HR, Payroll, Benefits Administration, or IT.
Benefits
No benefits package published with this listing. Ask about it at first interview.
Applying
This listing has closed, so there is no application link. The details above are kept for reference only.
Found 21d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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This role is closed, applications are no longer accepted.