Zelh
More roles at ZelhCustomer Operations Representative
Remote work allowed only within certain countries or regions.
Employer listed it 5 days ago · Added 2 days ago
First listed 5 days ago and still open.
Salary
Not stated
Location
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Operations
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
- Not mentioned in the advert
- Where you can work from
Notify customers when detention begins for OTR shipments (after 2 hours onsite)
- Contract
- Not mentioned in the advert
- Experience asked for
- Not mentioned in the advert
- Pay
Competitive Salary in USD
Remote flexibility
Region Restricted
Remote work is allowed, but only for candidates based in Serbia, Colombia, Poland.
What the employer says
- Source listing states candidate location: "Remote job, Belgrade, Serbia, Bogota, Lviv, Novi Sad, Nis, Warsaw, Remote"
What Nomaders makes of it
- Applications outside the listed area are usually rejected
- Timezone overlap with the listed area is often expected
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a nice-to-have
- “Previous logistics, freight operations, customer operations, dispatch, or transportation coordination experience preferred”
- “Experience working with TMS systems and shipment tracking tools preferred”
Questions worth asking: Nomaders interpretation
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining high-quality services consistently.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
We are looking for a highly organized and detail-oriented Customer Operations Representative to support daily shipment coordination, customer communication, and operational execution across domestic and international freight movements.
This role sits at the center of customer operations. You will be responsible for ensuring shipments are accurately built in the TMS, proactively monitored, clearly communicated, and fully updated from pickup through final delivery.
Success in this role comes from consistency, urgency, communication discipline, and operational ownership.
This is not a passive support role. The right person proactively follows up, identifies risks before escalation, communicates clearly with customers and brokers, and keeps freight moving without gaps in visibility.
Role in one line
A logistics operations professional responsible for shipment building, tracking coordination, proactive customer updates, and operational communication across domestic and international freight movements.
What you will do:
Load Building & Shipment Setup
Review incoming Delivery Orders (DOs) and identify shipment requirements
Build and enter shipments accurately into the TMS
Confirm shipment setup completion via email:
Reply “received, thank you”
Add PO#, BKG#, or MBOL# into the email subject line as required
CC tracking teams and operational stakeholders appropriately
Ensure shipment data accuracy before operational execution begins
Load Coverage & Shipment Monitoring
Confirm all shipments are fully covered prior to scheduled pickup times
Escalate uncovered shipments to brokers at least 2 hours before pickup time
Monitor shipment progress and communicate operational delays proactively
Coordinate with internal teams regarding:
Recovery trucks
Requirements
- ·Build and enter shipments accurately into the TMS
- ·Confirm shipment setup completion via email:
- ·Reply “received, thank you”
- ·Add PO#, BKG#, or MBOL# into the email subject line as required
- ·CC tracking teams and operational stakeholders appropriately
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at Zelh, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 3d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
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Pay not stated · You'll be taken to the employer's careers page.