Talent Sam
Customer Service Manager
Remote work allowed only within certain countries or regions.
Employer listed it 2 months ago · Found 3h ago
Been open since 2 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $80k–$140k a year, a typical range taken from 264 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Region Restricted
Remote work is allowed, but only for candidates based in Bolivia, Chile, Colombia.
What the employer says
- Source listing states candidate location: "Remote job, Bolivia, Bolivia, Plurinational State of, Chile, Colombia, Remote"
What Nomaders makes of it
- Applications outside the listed area are usually rejected
- Timezone overlap with the listed area is often expected
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
We are looking for an experienced and customer-focused Customer Service Manager to join our growing team. In this role, you will be responsible for leading customer service operations, ensuring exceptional customer experiences, and managing a high-performing support team.
The ideal candidate is a strong leader with excellent communication and problem-solving skills who is passionate about delivering outstanding customer service. You will oversee daily support operations, monitor team performance, implement process improvements, and collaborate with cross-functional teams to enhance customer satisfaction.
If you are organized, proactive, and thrive in a fast-paced remote environment, we'd love to hear from you.
2+ years of experience as a Customer Service Manager, Customer Support Manager, Operations Manager, or a similar leadership role.
Excellent verbal and written communication skills in English.
Proven experience managing and coaching customer service or support teams.
Strong leadership, problem-solving, and decision-making skills.
Experience developing and improving customer service processes and workflows.
Ability to analyze customer service metrics and implement performance improvements.
Experience using CRM and customer support platforms such as Zendesk, HubSpot, Salesforce, Freshdesk, or similar.
Strong organizational and time management skills with the ability to manage multiple priorities.
Customer-focused mindset with a commitment to delivering exceptional service.
Self-motivated and comfortable working in a remote environment.
Experience supporting B2B or SaaS customers is a plus.
By applying to this position, we'll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.
Requirements
- ·Proven experience managing and coaching customer service or support teams.
- ·Strong leadership, problem-solving, and decision-making skills.
- ·Experience developing and improving customer service processes and workflows.
- ·Ability to analyze customer service metrics and implement performance improvements.
- ·Experience using CRM and customer support platforms such as Zendesk, HubSpot, Salesforce, Freshdesk, or similar.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at Talent Sam, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 4h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $140k per year · You'll be taken to the employer's careers page.