Hostaway
Technical Support Specialist (French Speaking) - 100% Remote - EMEA
Remote work allowed only within certain countries or regions.
Employer listed it 7 days ago · Found 1h ago
First listed 7 days ago and still open.
Salary
Not stated
Location
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $80k–$140k a year, a typical range taken from 264 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Region Restricted
Remote work is allowed, but only for candidates based in Morocco, Portugal, Spain.
What the employer says
- Source listing states candidate location: "Remote job, Rabat, Morocco, Lisbon, Barcelona, Remote"
- Job description states: "FULLY remote role, but the candidate must be within EMEA to collaborate with their"
What Nomaders makes of it
- Timezone overlap with the listed area is often expected
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
NOTE: This is a FULLY remote role, but the candidate must be within EMEA to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing
Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth.
Profitable, high-growth, and the first short-term rental PMS unicorn 🦄. Join us at our most exciting stage yet! Learn more about our recent valuation and story here .
About the role
Hostaway is looking for a tech-savvy Technical Support Level 1 Specialist to join our team, supporting our growing European customer base, with a focus on French and English speaking markets.
In this role, you’ll develop deep knowledge of our B2B SaaS product portfolio and provide high-quality technical support to help customers get the most from our platform and grow their short-term rental bookings. You’ll work primarily with customers in French and English. You must have C2-level French and English language skills to be considered for the role.
Your mission
Provide customer support via phone, chat, and email, ensuring timely, clear, and helpful responses to customer inquiries.
Diagnose and troubleshoot technical issues customers experience with our SaaS platform, including software functionality, configuration, and integrations.
Collaborate closely with internal teams, including Product Development and QA, to escalate and resolve complex technical issues.
Document and track customer inquiries, issues, and resolutions in our support system.
Proactively identify opportunities for process improvements and contribute to knowledge base articles and support documentation.
Assist with product demonstrations and customer training sessions when needed.
Stay up to date with the latest product features, enhancements, and industry trends to effectively support customers and provide valuable feedback to internal teams.
2+ years of experience in a technical support, customer support, or call centre role, within a SaaS or technology environment.
Strong problem-solving skills and the ability to troubleshoot technical issues clearly and effectively.
C2-level French and English proficiency, including excellent written and spoken communication skills. You’ll support customers in both languages via phone, chat, and email.
Willingness to work shifts. The main shift for this role is 9 AM to 6 PM CET.
Eagerness to learn, a customer-first mindset, and a commitment to delivering high-quality support.
What we offer
Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.
100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one).
Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success.
Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
- ·Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.
- ·Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success.
- ·Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.
- ·Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.
- ·Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at Hostaway, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $140k per year · You'll be taken to the employer's careers page.