Raenest
Technical Support Specialist
Remote work allowed only within certain countries or regions.
Found 2h ago
First listed today.
Salary
Not stated
Location
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $80k–$140k a year, a typical range taken from 264 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Region Restricted
Remote work is allowed, but the listing limits candidates to Remote, , OTHER, Remote, xx.
What the employer says
- Source listing states candidate location: "Remote, , OTHER, Remote, xx"
What Nomaders makes of it
- Nomaders could not match this to a wider region
- Check the original posting
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Raenest is financial technology company that optimizes accounts receivable and expenses for startups and freelancers with global bank accounts and simplified multi currency invoicing.
The Technical Support Specialist provides technical assistance and support to customers and internal employees. The specialist is responsible for troubleshooting, diagnosing, and resolving technical hardware and software issues. The specialist should have excellent communication skills and be able to provide clear instructions to customers to resolve their technical issues.
 
Key Responsibilities:
Provide technical support to customers via phone, email, and chat
Troubleshoot and diagnose hardware and software issues
Identify and escalate priority issues to appropriate teams
Follow up with customers to ensure issues are resolved and provide feedback to improve the support process
Maintain accurate records of customer interactions and resolutions in the ticketing system
Provide training to customers on new products and software updates
Collaborate with internal teams to resolve technical issues and improve product offerings
Continuously improve technical knowledge and stay up-to-date with new technology and software releases
2+ years of experience in technical support or related field
Excellent communication skills, both written and verbal
Strong problem-solving and troubleshooting skills
Ability to work well in a team environment
Experience with ticketing systems and remote support tools
Familiarity with Windows and Mac operating systems
Basic understanding of networking protocols and concepts
Knowledge of javascript and  React js 
SQL and database query language experience
🔝 Remote friendly
👩🏻⚕️ Health Insurance
🎓Training Budget
Requirements
- ·Strong problem-solving and troubleshooting skills
- ·Ability to work well in a team environment
- ·Experience with ticketing systems and remote support tools
- ·Familiarity with Windows and Mac operating systems
- ·Basic understanding of networking protocols and concepts
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at Raenest, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 3h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $140k per year · You'll be taken to the employer's careers page.