Senior Network Engineer

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. .

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. .

See yourself at Twilio

Join the team as Twilio’s next Senior Network Engineer.

About the job

This position is needed to help build, operate, and maintain the global corporate network infrastructure, VPN, ZTNA, and connectivity to our cloud-based systems. As part of the Identity and Network Trust team, you will monitor network performance to proactively respond to incidents. You will need to possess the technical knowledge to troubleshoot and perform root cause analysis for escalated connectivity issues. You also will collaborate with the security team and other engineering teams to develop a secured global network infrastructure.

Responsibilities

Build, operate and support the global Twilio IT network infrastructure.

Keep track of network assets, including network hardware and software.

Monitor the network performance, availability, utilization, throughput and latency, providing measurable metrics to the IT leadership team.

Work closely with stakeholder teams to determine current and future network needs.

Prioritize projects and work based on business priorities using the Scale Agile Framework (SAFe).

Develop methods and tools to be used to test and implement new LAN/WAN systems.

Analyze the current network structure and collaborate on how to make the network more efficient, scalable and sustainable.

Formulate strategies to maintain and upgrade network systems efficiently.

Respond to incidents, engage in network troubleshooting activities to determine root cause and resolve network issues.

Create and maintain documentation for network design, IT network standards and process.

*Required:

7+ years of experience with building campus and/or data center network infrastructure, AWS cloud services and networking

5+ years of experience with Cisco LAN/WAN/Wifi and Palo Alto Networks firewalls