Seesaw
More roles at SeesawDigital Customer Success Manager
Remote role where the employee must remain based in a particular country.
Listed for United Kingdom
From the listing details: Source listing states candidate location: "Remote, United Kingdom, Seesaw US - Remote"
Employer listed it 3 days ago · Added 2 days ago
First listed 3 days ago and still open.
Salary
Not stated
Location
Listed for United Kingdom
Timezone
GMT
Contract
Full-time
Experience
Mid
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
- Not mentioned in the advert
- Where you can work from
Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is a leading primary learning experience company.
- Contract
- Not mentioned in the advert
- Experience asked for
1–2 years of experience in Customer Success, Account Management, Sales, or another customer-facing role; EdTech or SaaS experience is a plus.
- Pay
- Not mentioned in the advert
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United Kingdom. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote, United Kingdom, Seesaw US - Remote"
What Nomaders makes of it
- Residency required in United Kingdom
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a nice-to-have
- “1–2 years of experience in Customer Success, Account Management, Sales, or another customer-facing role; EdTech or SaaS experience is a plus.”
- “Experience working with UK schools or an understanding of the UK education landscape is a plus.”
Questions worth asking: Nomaders interpretation
- No pay is stated. Ask for the salary range before investing time in interviews.
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
About Seesaw
Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is a leading primary learning experience company. Our award-winning platform and digital curriculum products help teachers deliver joyful, accessible instruction. Through interactive lessons, digital portfolios, and two-way communication, Seesaw keeps everyone in the learning loop, providing visibility into student learning and helping schools celebrate progress.
Our Mission: To provide every primary student with joyful and connected learning experiences that lay the foundation for success in life.
Role Overview
We're hiring a Digital Customer Success Manager to support our school, Multi-Academy Trust, and district customers across the UK. This role is ideal for someone early in their Customer Success career who is excited to build skills in customer engagement, retention, expansion, and adoption.
You'll manage a high-volume portfolio of customers, proactively building relationships, driving renewals, identifying growth opportunities, and helping schools realize the value of Seesaw. We're looking for someone who takes ownership, thrives in a fast-paced environment, and brings strong communication, organization, and problem-solving skills.
Responsibilities
Customer Engagement, Retention & Growth
Manage a high-volume portfolio of customers through proactive email, phone, and virtual outreach.
Build relationships with school/Multi-Academy Trust/district leaders, understand their goals, and connect Seesaw's value to their priorities.
Own customer renewals, meeting quarterly Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets.
Proactively identify renewal risks, budget concerns, and expansion opportunities, taking action to address them.
Drive product adoption through customer goal-setting, implementation planning, and sharing relevant resources and best practices.
Product & Operational Excellence
Develop strong knowledge of Seesaw's platform, curriculum products, AI capabilities, and Professional Learning offerings.
Manage customer communications, renewal opportunities, and tasks accurately in Salesforce, Planhat, Front, and other tools.
With guidance from your manager, prioritize daily work based on customer needs, renewal timelines, risk, and revenue opportunities.
Respond to customer inquiries within team SLAs, maintaining timely communication and consistent follow-through.
Follow established workflows while exercising sound judgment, proactively identifying blockers, and escalating issues when needed.
Collaboration & Continuous Improvement
Partner with your Manager and cross-functional teams to deliver a strong customer experience.
Communicate proactively with teammates, providing timely updates on requests, commitments, and blockers.
Actively seek and apply feedback to strengthen customer conversations, prioritization, and execution.
Support shared team goals through collaborative customer coverage, knowledge sharing, and problem-solving.
Requirements
- ·1–2 years of experience in Customer Success, Account Management, Sales, or another customer-facing role; EdTech or SaaS experience is a plus.
- ·Experience engaging customers through email, phone, and virtual meetings.
- ·Experience working with UK schools or an understanding of the UK education landscape is a plus.
- ·Familiarity with Salesforce, Planhat, Front, Gainsight, or similar tools is a plus.
- ·Skills & Key Competencies
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Seesaw, mentioning your remote working experience and working hours (GMT).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 3d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
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Pay not stated · You'll be taken to the employer's careers page.