GitLab

Manager, Customer Success Engineering

Work from home

Remote role where the employee must remain based in a particular country.

Listed for United States

From the employer's advert: The base salary range for this role’s listed level is currently for residents of the United States only.

Employer listed it 10 days ago · Added 10 days ago

First listed 10 days ago and still open.

Salary

$124,800 to $210,600

Location

Listed for United States

Work style

Async

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: We're a distributed, remote group that collaborates asynchronously across time zones, using GitLab and our handbook-first approach to coordinate work rather than relying on dedicated account assignments.
Where you can work from: Location eligibility not confirmed
Contract: How GitLab Supports Full-Time Employees
Experience asked for: Not mentioned in the advert
Pay: The base salary range for this role’s listed level is currently for residents of the United States only.

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Remote, United States"
Job description states: "residents of the United States only. This range"

What Nomaders makes of it

Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

* Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role

As the Manager, Customer Success Engineers, you’ll lead a team of technical specialists who drive GitLab adoption and value realization at scale across the Americas. You’ll design and run scalable technical enablement programs that help customers unlock business outcomes from GitLab across source code management, CI/CD, DevSecOps, and Agile planning, while building repeatable frameworks to remove adoption barriers. Reporting to the Senior Director of Customer Success Managers, you’ll combine deep DevSecOps expertise with strategic program development, partnering closely with Sales, Renewals, and cross-functional teams to turn technical insights into commercial impact, reduce churn risk, and surface expansion opportunities. In your first year, you’ll be focused on establishing clear metrics for technical value, strengthening voice-of-the-customer feedback loops with Product and Engineering, and elevating the effectiveness and impact of the Customer Success Engineering team across a pooled book of business in the AMER region.

What you’ll do

Lead a distributed team of Customer Success Engineers in the Americas to drive GitLab adoption and technical value realization across a pooled book of business.

Develop and execute scalable technical enablement strategies and programs that help customers use GitLab for source code management, CI/CD, DevSecOps, and Agile planning.

Drive creation of repeatable frameworks and systematic solutions that remove adoption barriers and support measurable customer business outcomes.

Collaborate closely with Sales, Renewals, and Customer Success Managers to align technical enablement with commercial objectives, supporting retention and expansion across accounts.

Use data and performance indicators to assess program effectiveness, identify adoption trends, and adjust technical initiatives for greater impact at scale.

Mentor and coach team members to strengthen their DevSecOps expertise, customer engagement skills, and ability to translate technical capabilities into business value.

Champion the voice of the customer by translating field insights and technical pain points into actionable feedback for Product, Engineering, and other cross-functional teams.

Partner with internal stakeholders to ensure customer feedback, feature requests, and adoption insights inform roadmap priorities and improvements to the overall customer experience.

What you’ll bring

Strong understanding of DevSecOps practices, with the ability to connect GitLab capabilities across source code management, CI/CD, security, and Agile planning to tangible business outcomes.

Experience leading and developing technical teams in a distributed, remote environment, with a focus on customer outcomes and scalable impact.

Background in software development or engineering that enables you to guide technical conversations, remove adoption barriers, and design effective enablement paths.

Experience designing and implementing scalable customer success or technical enablement programs, using data to measure impact and refine approaches.

Ability to translate complex technical concepts into clear, outcome-focused messaging for both technical and non-technical stakeholders.

Proven skill in collaborating with Sales, Renewals, and other cross-functional teams to align technical adoption work with commercial objectives.

Comfort using customer insights and feedback to influence internal priorities, including product, process, and program decisions.

Openness to diverse backgrounds and transferable skills, with a growth mindset toward learning GitLab’s platform and evolving DevSecOps practices.

About the team

Requirements

·Strong understanding of DevSecOps practices, with the ability to connect GitLab capabilities across source code management, CI/CD, security, and Agile planning to tangible business outcomes.
·Experience leading and developing technical teams in a distributed, remote environment, with a focus on customer outcomes and scalable impact.
·Background in software development or engineering that enables you to guide technical conversations, remove adoption barriers, and design effective enablement paths.
·Experience designing and implementing scalable customer success or technical enablement programs, using data to measure impact and refine approaches.
·Ability to translate complex technical concepts into clear, outcome-focused messaging for both technical and non-technical stakeholders.

Benefits

·Flexible Paid Time Off
·Team Member Resource Groups
·Equity Compensation & Employee Stock Purchase Plan
·Growth and Development Fund
·Home office support

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at GitLab, mentioning your remote working experience and working hours (Async).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 11d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.