ServiceNow

Sr Customer Success Manager ( Armis/ Veza)

Work from home

Remote role where the employee must remain based in a particular country.

United States only

From the listing details: Source listing states candidate location: "San Diego, CALIFORNIA, United States, San Diego, CALIFORNIA, us, Remote"

Employer listed it 3 weeks ago · Added 3 weeks ago

Been open since 3 weeks ago, still being checked, but it has been live a while.

Salary

$102,300 to $159,850

Location

United States only

Timezone

US East

Contract

Full-time

Experience

Senior

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: For positions in this location, we offer a base pay of $102,300 - $ 159,850, plus equity (when applicable), variable/incentive compensation and benefits.

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "San Diego, CALIFORNIA, United States, San Diego, CALIFORNIA, us, Remote"

What Nomaders makes of it

Residency required in United States
Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

The Sr CSM serves as the business liaison between the customer and all cross functional teams, including our Executive team, Product Management, Engineering, Sales, Training and Enablement, and others. 

Responsibilities 

Own a portfolio of customers as the primary point of contact following the sale 

Build and maintain a success plan for each account tied to their security objectives, and drive it to completion 

Understand customer use cases and provide recommendations that improve security posture and platform utilization 

Ensure deployment and configuration align with key business use cases and are delivered on schedule 

Guide customers through adoption and configuration so their teams can operate the platform independently 

Stay current on third-party integrations and how they interact with Armis within customer environments 

Serve as a subject matter expert in your area of technical proficiency 

Identify risk early, drive mitigation, and engage specialists when a problem requires deeper expertise 

Partner with Sales on renewal readiness and surface growth opportunities as customer needs evolve 

Design and improve the scaled programs the segment runs on, so outcomes lift across the portfolio and not only in your own accounts 

Build reusable playbooks, templates, and AI workflows the team adopts, and mentor CSMs joining the team 

Act as the customer advocate within Armis, coordinating across teams to meet customer objectives 

To be successful in this role you have 

Bachelor's degree in Computer Science, Information Systems, or a related field, or relevant certifications (CISSP, Security+, CEH) 

7+ or more years of experience in a Customer Success Manager, Technical Account Manager, or related customer facing technical role 

7+ or more years of experience in network engineering, architecture, support, or design 

5 or more years of experience in service delivery or technical account management in post-sales or pre-sales environments 

3 or more years of experience in IT, security, healthcare technology, or similar environments 

Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures 

Requirements

·Bachelor's degree in Computer Science, Information Systems, or a related field, or relevant certifications (CISSP, Security+, CEH) 
·7+ or more years of experience in a Customer Success Manager, Technical Account Manager, or related customer facing technical role 
·7+ or more years of experience in network engineering, architecture, support, or design 
·5 or more years of experience in service delivery or technical account management in post-sales or pre-sales environments 
·3 or more years of experience in IT, security, healthcare technology, or similar environments

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at ServiceNow, mentioning your remote working experience and working hours (US East).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 21d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.