Fresh Prints

Technical Support Engineer (Shopify)

Work from home

Remote role where the employee must remain based in a particular country.

Philippines only

From the employer's advert: Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines.

Employer listed it 8 days ago · Added 6 days ago

First listed 8 days ago and still open.

Salary

Not stated

Location

Philippines only

Timezone

APAC

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines.
Contract: At Frontier, we help companies grow full-time, cross-functional teams abroad.
Experience asked for: Not mentioned in the advert
Pay: Competitive salary and equity packages

Remote flexibility

Work from home

This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "The Philippines (Remote), The Philippines"
Job description states: "based in India and the Philippines. A f"

What Nomaders makes of it

Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a nice-to-have

“Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus”

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

About Frontier

Frontier is a subsidiary of Fresh Prints . Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier .

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.

Think of us as your personal talent agent — and good luck with the application! 😊

About Intelligems

There are millions of e-commerce businesses around the world, and the industry is growing every year. Yet achieving profitability has never been harder. Most brands make guesses when it comes to pricing, discounts, shipping fees, and content — leaving 6–10% of potential profit on the table.

Intelligems is a profit optimization platform that helps these businesses succeed. We provide merchants with A/B testing and personalization tools that help them run experiments, understand their data, and price dynamically — tools that were previously only available to companies like Amazon and Uber.

We're currently working with 500+ brands and have processed over $4B of data. Backed by Matchstick Ventures, Vinyl Capital, Techstars, and founders from Klaviyo, Postscript, and Stedi, Intelligems has raised over $4M in funding . Our team is high-performing, low-ego, and extremely collaborative — and we’re excited to scale with top talent.

The Role: Technical Support Engineer

We’re looking for a Technical Support Engineer to help our e-commerce clients understand, utilize, and troubleshoot our testing platform. You'll report to the Support & Implementation Manager and communicate with customers daily via email, Slack, and chat to resolve issues and deliver an outstanding customer experience.

Key Responsibilities

Deliver a best-in-class customer experience by responding promptly to customer inquiries

Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed

Become a product expert so you can answer questions quickly and accurately

Manage 20–30 open customer conversations at a time

Own follow-ups and ensure all tickets are resolved in a timely manner

Collaborate with internal teams on escalated or complex issues

Spot trends in support issues and share insights with product, tech, and ops

Contribute to internal knowledge-sharing (documentation, training, etc.)

Qualifications

Proven experience in technical/customer/merchant support or a related role

Experience in e-commerce (Shopify), SaaS, or analytics

Excellent communication and problem-solving skills

You love helping people and can think on your feet

Requirements

·Proven experience in technical/customer/merchant support or a related role
·Experience in e-commerce (Shopify), SaaS, or analytics
·Excellent communication and problem-solving skills
·You love helping people and can think on your feet

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at Fresh Prints, mentioning your remote working experience and working hours (APAC).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 7d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.