Aidey
Technical Support Representative
Remote role where the employee must remain based in a particular country.
Philippines only
Employer listed it 3 months ago · Found 1h ago
Been open since 3 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Philippines only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $80k–$140k a year, a typical range taken from 264 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Philippines, Remote"
What Nomaders makes of it
- Residency required in Philippines
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About the Company:
Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale.
About the Role:
As a Technical Support Specialist, you will be responsible for providing technical assistance to customers using software platforms and digital products. You will troubleshoot issues, investigate customer concerns, and work closely with internal teams to ensure timely and effective resolutions.
This role is ideal for someone who enjoys solving problems, understands web technologies, and has experience supporting SaaS or eCommerce platforms. While this is not a developer role, a strong understanding of HTML and CSS is required to diagnose issues, identify root causes, and communicate solutions effectively.
Responsibilities:
Respond to customer inquiries through email, chat, and ticketing platforms
Troubleshoot technical issues related to software platforms, websites, and integrations
Review HTML and CSS to identify display, formatting, or implementation issues
Reproduce reported issues and document findings for escalation when necessary
Work closely with Product, Engineering, and Customer Success teams to resolve customer concerns
Investigate root causes and provide clear, actionable solutions to customers
Maintain accurate records of customer interactions and technical resolutions
Monitor support queues and ensure service level agreements are met
Create and update internal documentation, troubleshooting guides, and knowledge base articles
Identify recurring issues and provide recommendations for process or product improvements
Assist customers with platform setup, configuration, and best practices
Deliver a high-quality customer experience while maintaining strong technical accuracy
Requirements
Must-Have Qualifications:
Excellent English communication skills: verbal, written, and reading
Previous experience supporting SaaS, eCommerce, or web-based platforms
Strong troubleshooting and problem-solving skills
Working knowledge of HTML and CSS
Requirements
- ·Must-Have Qualifications:
- ·Excellent English communication skills: verbal, written, and reading
- ·Previous experience supporting SaaS, eCommerce, or web-based platforms
- ·Strong troubleshooting and problem-solving skills
- ·Working knowledge of HTML and CSS
Benefits
- ·Competitive salary of 360000-840000 PHP annually
- ·Fully remote, long-term opportunity
- ·Stable full-time schedule
- ·Clear processes and structured work
- ·Opportunity to grow into higher-level roles
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Aidey, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $140k per year · You'll be taken to the employer's careers page.