Customer.io

More roles at Customer.io

Technical Support Engineer, Canada

Work from home

Remote role where the employee must remain based in a particular country.

Canada only

From the employer's advert: I’m looking for a Technical Support Engineer to join our growing team based in Canada.

Employer listed it 10 days ago · Added 3 weeks ago

Been open since 3 weeks ago, still being checked, but it has been live a while.

Salary

$70,000

Location

Canada only

Timezone

US East

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Working hours align with Central or Mountain time zone
Where you can work from: I’m looking for a Technical Support Engineer to join our growing team based in Canada.
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: Compensation & Benefits

Remote flexibility

Work from home

This is a remote role, but the employee must be based in Canada. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Americas Remote, USA Remote"
Job description states: "based in Canada."

What Nomaders makes of it

Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a nice-to-have

“Our team is especially excited to hear from folks with Technical Support backgrounds who have experience communicating technical tasks mostly over email—a strong ability to communicate in writing is more than nice to have.”
“Experience with the Marketing Automation industry a plus or supporting email marketing/business communication tools!”

Questions worth asking: Nomaders interpretation

The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

About Customer.io

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, I'm Aerie, Manager, Technical Support Tier I at Customer.io . I’m looking for a Technical Support Engineer to join our growing team based in Canada.

As a Technical Support Engineer, you’ll communicate directly with our customers via our Support Center. Our team is especially excited to hear from folks with Technical Support backgrounds who have experience communicating technical tasks mostly over email—a strong ability to communicate in writing is more than nice to have.

On a day-to-day, you’ll triage a diversity of support tickets as well as work on process improvement, and conduct regular touch points with our Product and Customer Success teams. You'll also help new and existing customers get up and running with our product, diagnose tricky situations, and aid companies in achieving their business goals. Our TSEs have contact with more customers than anyone else in the company, so you’re our secret sauce to ensure we provide a remarkable customer experience. Our customers are core to everything we do (it’s in our name!) - so it's key to bring your passion to customers and help solve their problems to advocate for product improvements.

Today, our Technical Support team is powered by Zendesk for ticketing, Linear for bug tracking, and Zapier for automating support team workflows. We support our customers through email and live chat. While we mostly interact with each other through Notion and Slack, it’s not uncommon for us to jump on a Zoom or Roam pairing session or a video call to clarify customer scenarios or share tips to remedy customer issues.

Are you interested in growth opportunities? So are we. Our Technical Support Team offers various career paths, such as our Engineering, Product, or Customer Success Teams. We're looking for folks who want to develop professionally as Customer.io grows.

What we are looking for:

Located in Canada

Working hours align with Central or Mountain time zone

This role includes rotating weekend support coverage

Experience in a technical support role and/or customer-facing role

Familiarity or comfort with offering live channel support

An understanding of basic programming concepts (API, variables, if-else statements, loops, etc.). If you know some Javascript, too, that's even better!

Excellent written and verbal communication skills

Be motivated with a self-starter attitude

Previous work for a SaaS company or an understanding of technical platforms

Ability to work in a fast-paced, team environment

Experience with the Marketing Automation industry a plus or supporting email marketing/business communication tools!

About you:

You love technical problem-solving and demonstrate curiosity.

You enjoy helping others with your technical knowledge and take pride in your work.

You see every support interaction as an opportunity to improve the customer experience.

Requirements

·Be motivated with a self-starter attitude
·Previous work for a SaaS company or an understanding of technical platforms
·Ability to work in a fast-paced, team environment
·Experience with the Marketing Automation industry a plus or supporting email marketing/business communication tools!
·You love technical problem-solving and demonstrate curiosity.

Benefits

·See full benefits here →
·No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
·30-minute video interview with Recruiter
·45-minute video call with Hiring Manager

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at Customer.io, mentioning your remote working experience and working hours (US East).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 19d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.