Senior Technical Recruiter

About Customer.io

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the Role

Hi, I'm Danielle, and I lead engineering recruiting here at Customer.io ! I'm looking for a Senior Technical Recruiter to join my team. This is a full life-cycle role, with a heavy lean towards sourcing. Sourcing will be a huge majority of the job: building candidate lists, running targeted outreach, and personally engaging the passive engineers who aren't checking job boards. We're not looking for someone to run high volume across a wide net. We're looking for someone who can go deep on a small, well-defined set of roles and build the kind of relationships that convert hard-to-reach engineers.

What We Value

Ownership: You don't wait to be told what needs attention. You track your pipeline, know where things are slipping, and fix it before anyone has to ask.

Targeted over broad: You'd rather have real conversations with the right ten people than send outreach to a hundred. You know the difference between a role that needs volume and one that needs precision.

Partnership: You work with hiring managers as a true thought partner, pushing back when a role needs recalibrating and bringing market data when it says something different than the brief.

High standards with real output: You move quickly without cutting corners on candidate experience or rigor.

What You'll Do

Source and personally engage passive engineering candidates directly, including engineers who are not actively job searching and would not otherwise apply

Build and run targeted search strategies for a number of open, hard-to-fill engineering roles rather than a high-volume requisition load

Own full-cycle recruiting for roles end to end, from candidate list and outreach through offer and close

Partner with engineering hiring managers to define candidate profiles, calibrate expectations against the current market, and adjust search strategy in real time

Deliver a high-touch, high-quality candidate experience from first outreach through offer

Bring market insight on engineering talent availability and compensation to hiring conversations

Use AI tools to sharpen search strategy and speed up sourcing research, so more of your time goes to actual conversations

What We're Looking For

A strong, demonstrable track record of sourcing and converting passive candidates yourself, including candidates who weren't actively looking when you reached out

Meaningful full-cycle recruiting experience in engineering or technical roles, where sourcing was a core part of your day

Strong technical acumen; you can assess engineering candidates for fit rather than defaulting to pedigree

Proven ability to influence engineering hiring managers and senior stakeholders with data and clear thinking

Highly organized and data-oriented, with experience using metrics to drive decisions

Practical experience using AI tools to sharpen search strategy or speed up sourcing, with specific examples of what it's changed about how you work