Payroll Specialist

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

The Payroll Specialist will play a key role in supporting payroll processing for Charlie Health’s growing team of employees and contractors across the United States. Reporting to the Payroll Manager, this role is responsible for ensuring timely, accurate, and compliant payroll runs, supporting audits, and assisting with payroll system maintenance and improvements. identify and register new tax jurisdictions and update UKG with information. Resolve employee pay issues. Collaborate with internal stakeholders to resolve payroll issues.

This is a great opportunity for someone who thrives in a detail-oriented environment and is passionate about delivering excellent service to employees while ensuring payroll accuracy and compliance in a fast-paced, mission-driven organization. We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

Process biweekly payroll runs and off-cycle payments for employees and independent contractors

Review and validate timesheets, deductions, and tax information to ensure accurate pay

Assist with payroll system (UKG Pro and Workforce Management) updates, testing, and troubleshooting

Maintain payroll records in accordance with federal, state, and local regulations

Respond to employee payroll inquiries and resolve issues in a timely and professional manner

Assist with wage garnishments, benefit and 401(k) deductions, and related reconciliations

Support regular audits of payroll data, controls, and processes

Collaborate with internal teams including People Operations, Finance, and IT to ensure accuracy and alignment across systems

Assist with payroll system updates, testing, troubleshooting, and documentation of payroll processes

Proactively contribute to process improvement initiatives to enhance payroll efficiency and service delivery

Requirements

3-5 years of payroll experience in a multi-state, distributed workforce environment and a deep knowledge of payroll tax

Familiarity with payroll compliance regulations including wage and hour laws, garnishments, and tax withholdings

Hands-on experience using UKG Pro and UKG Workforce Management (or similar systems) preferred

Degree in Accounting, Business, or a related field preferred; relevant certifications (e.g., FPC, CPP) are a plus

Strong attention to detail and ability to maintain confidentiality