Socket
Technical Account Manager (UK, EMEA)
Remote role where the employee must remain based in a particular country.
United Kingdom only
Employer listed it 7 days ago · Added yesterday
First listed 7 days ago and still open.
Salary
Not stated
Location
United Kingdom only
Timezone
GMT
Contract
Full-time
Experience
Mid
Category
Sales
This employer didn't state pay. Jobs like this usually pay around $120k–$225k a year, a typical range taken from 588 mid-level sales roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United Kingdom. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "United Kingdom, Remote"
What Nomaders makes of it
- Residency required in United Kingdom
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh , a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $ 125M in funding from top angels, operators, and security leaders.
About the Role
You'll own customer success post-sale for our European Customers. That means understanding how each customer wants to use Socket, helping them get there, and solving problems when things break.
This is a product-focused, technical role. You'll spend your time learning customer environments, asking the right questions to uncover blockers, and translating product capabilities into solutions. You're also the front line for technical support. We don't have a separate support team. When something doesn't work as expected, you investigate.
AEs own renewals and expansion. You own making the customer successful with the product.
What You'll Do
Account Management
Own post sales relationship as the main point of contact and technical advisor
Strategize with AEs on upsells, renewals and expansions
Relationship building and executive alignment with our Champions
Conducting Quarterly Business Reviews with strategic customers
Build measurable customer success plans
Onboarding & Implementation
Lead technical onboarding for new enterprise customers, from initial setup through full integration
Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling
Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value
Technical Troubleshooting
Investigate and resolve integration, configuration, and compatibility issues
Respond to customer issues in dedicated Slack channels
Use logs and telemetry to identify root causes and document fixes
Escalate to Engineering when needed and follow through to resolution
Product Enablement
Requirements
- ·6+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)
- ·2+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and success
- ·Background in application security, DevSecOps, or open-source ecosystems
- ·Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)
- ·Ability to read and reason about code (JavaScript, Python, TypeScript)
Benefits
- ·Flexible time-off, holidays, and winter shutdown to rest & recharge
- ·Paid parental leave
- ·Remote-first, with quarterly team off-sites
- ·Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
- ·Move with urgency and focus: We prioritize swift, decisive action.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Socket, mentioning your remote working experience and working hours (GMT).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open sales roles with comparable remote rules.
Free to apply, no account needed.
Typically $120k to $225k per year · You'll be taken to the employer's careers page.