Socket
Manager, Technical Account Teams (Europe)
Remote work allowed only within certain countries or regions.
Europe
Employer listed it 11h ago · Found 10h ago
First listed today.
Salary
Not stated
Location
Europe
Timezone
GMT
Contract
Full-time
Experience
Mid
Category
Other
This employer didn't state pay. Jobs like this usually pay around $80k–$155k a year, a typical range taken from 407 mid-level other roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Region Restricted
Remote work is allowed, but only for candidates based in Europe.
What the employer says
- Source listing states candidate location: "United Kingdom, Denmark, Remote"
- Job description states: "must be located in Europe"
What Nomaders makes of it
- Timezone overlap with the listed area is often expected
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh , a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $ 125M in funding from top angels, operators, and security leaders.
About the Role
Our customers are the most demanding buyers in software: security teams and engineers who can smell fluff from a mile away. Keeping them successful takes a technical post-sales team, and those teams need strong leaders driving them.
You'll lead a team of EMEA-based Technical Account Managers who own everything after the deal closes: onboarding, adoption, customer health, and the deep technical partnership that keeps engineers happy. Your team owns making sure there's never a product reason to walk away.
You have deep experience in post-sales, a track record of coaching team members to success, and have owned retention numbers that matter. You’ve been the person others go to for guidance, and you’re looking for the right opportunity to manage a small, dynamic team.
The Socket blueprints exist: segmentation, a health score model, role charters, and playbooks are drafted. Now we’re hiring a leadership layer to strengthen our operating muscle: automation, targets, cadences, team accountability and growth.
You'll inherit a strong team and a customer base that genuinely loves the product. Your job is to turn the blueprint into a retention engine that runs without heroics.
What You'll Do
Lead, coach, and grow a team of TAMs. Hire ahead of need as we scale.
Own adoption, customer health, and gross retention outcomes across the customer base, partnering with AEs who own the enterprise renewal
Influence and mature the post-sales operating system: our segmentation, health scoring, and lifecycle playbooks exist. Make them run, then make them better. QBRs should tell a real story with real data instead of a slide of vanity metrics.
Be the senior escalation point when an account is at risk. Run the deep dive, build the save plan, and see it through.
Set the bar for performance and career growth on your team, then hold it
Make the team faster per head every quarter through automation, playbooks, and one-to-many programs
Feed technical field intelligence back to Product and Engineering so customer patterns actually reach the roadmap
Report retention, adoption, and team health to leadership with numbers you'd bet on
What You'll Bring
Required:
4+ years directly managing post-sales teams (TAM, Solution Engineering, or related). You've hired, developed, and performance-managed ICs.
6+ years total in pre or post-sales roles (TAM, Solutions, or Services) in B2B SaaS
You've owned GRR, NRR, or adoption targets and can walk us through the number, the misses, and what you changed
Background in security, developer tools, or an adjacent technical product. You know how the SDLC works and how devs and security teams actually operate.
Requirements
- ·4+ years directly managing post-sales teams (TAM, Solution Engineering, or related). You've hired, developed, and performance-managed ICs.
- ·6+ years total in pre or post-sales roles (TAM, Solutions, or Services) in B2B SaaS
- ·You've owned GRR, NRR, or adoption targets and can walk us through the number, the misses, and what you changed
- ·Background in security, developer tools, or an adjacent technical product. You know how the SDLC works and how devs and security teams actually operate.
- ·You've been the escalation owner on at-risk enterprise accounts and have the save stories to prove it
Benefits
- ·Flexible time-off, holidays, and winter shutdown to rest & recharge
- ·Paid parental leave
- ·Remote-first, with quarterly team off-sites
- ·Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
- ·Move with urgency and focus: We prioritize swift, decisive action.
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at Socket, mentioning your remote working experience and working hours (GMT).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 11h ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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