Redpanda Data

More roles at Redpanda Data

Technical Customer Success Manager

Hybrid

Part remote, part office, you need to live within commuting distance of a named location.

Hybrid · Austin, Texas - Hybrid

Employer listed it 3 weeks ago · Added 3 weeks ago

Been open since 3 weeks ago, still being checked, but it has been live a while.

Salary

Not stated

Location

Hybrid · Austin, Texas - Hybrid

Timezone

Not stated

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Location eligibility not confirmed
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: Not mentioned in the advert

Remote flexibility

Hybrid

This role is only partly remote, the employer expects time in the office around Austin, Texas - Hybrid, San Francisco, California - Hybrid, Hybrid, so you need to live within commuting distance.

What the employer says

Source listing states candidate location: "Austin, Texas - Hybrid, San Francisco, California - Hybrid, Hybrid"
Listing mentions "Hybrid"

What Nomaders makes of it

Not suitable if you plan to move between countries

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a requirement

“Hands-on familiarity with at least one major cloud provider (AWS, GCP, Azure) and with Kubernetes”

Questions worth asking: Nomaders interpretation

This role involves office time, but the advert does not say how often. Ask how many days a week are expected on site.
No pay is stated. Ask for the salary range before investing time in interviews.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Redpanda is the first runtime and control plane for agent-data interaction — a unified platform that combines streaming, SQL analytics, and intelligent connectivity with the governance layer enterprise AI agents need in production.

Built on infrastructure already trusted by Fortune 500 companies and fast-growing startups, Redpanda enforces governance entirely outside the agent's data path, controlling what agents see, limiting what they do, and capturing a tamper-proof record of everything they touch, so organizations never have to choose between innovation and control.

About the Role:

Technical Customer Success Managers own the post-sale technical relationship with our customers. You will drive accelerated time to production, keep deployments healthy as they scale, and turn technical success into customer-led growth and industry-leading NRR (Net Revenue Retention). You are the customer's trusted technical advisor: you understand their architecture, anticipate issues before they escalate, and coordinate the right Redpanda resources to resolve them.

You Will:

Lead technical onboarding and adoption, from architecture review through production go-live, against a customer-agreed success plan and timeline

Run regular cluster health checks and usage reviews using telemetry and dashboards to spot risk, capacity issues, and expansion opportunities early

Own technical escalations end to end, partnering with Support and Engineering to drive root cause analysis and resolution

Translate customer requirements into clear, prioritized feedback for Product Management and Engineering

Act as the customer's trusted advisor and advocate, aligning Solutions Architects, Engineering, Product, and Support as needed

Communicate confidently with engineering teams, platform owners, and senior leadership

You Have:

4+ years in a TAM, technical CSM, or post-sales engineering role supporting data infrastructure, distributed systems, or developer platforms

Working knowledge of distributed systems concepts such as replication, partitioning, throughput, and latency

Hands-on familiarity with at least one major cloud provider (AWS, GCP, Azure) and with Kubernetes

Understanding of networking concepts (VPC peering, PrivateLink, DNS, TLS)

Proven ability to manage technical escalations to mutually agreeable outcomes

Strong program and stakeholder management across technical and executive audiences

Ability to break down complex problems into manageable components and drive solutions

Excellent written and verbal communication, with the ability to explain technical concepts concisely to non-technical stakeholders

Experience working in a fast-moving, 100% distributed team

Nice to Have:

Hands-on Apache Kafka or streaming experience (Kafka, Confluent, Pulsar, Kinesis)

Experience with large-scale data platforms or complex enterprise software implementations

Requirements

·4+ years in a TAM, technical CSM, or post-sales engineering role supporting data infrastructure, distributed systems, or developer platforms
·Working knowledge of distributed systems concepts such as replication, partitioning, throughput, and latency
·Hands-on familiarity with at least one major cloud provider (AWS, GCP, Azure) and with Kubernetes
·Understanding of networking concepts (VPC peering, PrivateLink, DNS, TLS)
·Proven ability to manage technical escalations to mutually agreeable outcomes

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, hybrid, matches where you plan to live and work.
2Tailor your CV to the role at Redpanda Data, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 19d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.