Hubstaff

More roles at Hubstaff

Customer Success Manager

Work from home

Remote role where the employee must remain based in a particular country.

Listed for United States

From the listing details: Source listing states candidate location: "United States, Remote"

Employer listed it 13 days ago · Added 10 days ago

First listed 13 days ago and still open.

Salary

$80k to $100k per year

Location

Listed for United States

Timezone

US East

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Fully remote role with flexible working hours
Where you can work from: Location eligibility not confirmed
Contract: Not mentioned in the advert
Experience asked for: 4+ years of experience in Customer Success within a PLG SaaS company.
Pay: Compensation & Bonus

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "United States, Remote"

What Nomaders makes of it

Residency required in United States
Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a nice-to-have

“Experience influencing renewal, retention, and expansion outcomes , ideally in a PLG or subscription-based SaaS model.”
“Familiarity with tools such as Vitally, HubSpot, Slack, and Stripe is a plus.”

Questions worth asking: Nomaders interpretation

The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Customer Success Manager

Remote | North America

About Hubstaff

Hubstaff helps organizations around the world optimize productivity and workforce operations. Trusted by 20,000+ businesses, our platform powers time tracking, team management, project insights, and payroll automation.

We’ve been a remote-first company for over a decade — and we’re on a mission to help distributed teams work smarter, not harder.

The Role

We’re hiring a Customer Success Manager (NAMER) to own the customer journey end to end — ensuring rapid activation, long-term adoption, retention, and expansion of Hubstaff across a portfolio of ~150 mid-market and Enterprise customers across North and South America.

Your focus will span Onboarding, Adoption, Retention, Expansion, Renewal, Billing, and Escalations , ensuring every customer achieves measurable outcomes and lasting value from Hubstaff.

This is a strategic and hands-on role: you’ll act as the trusted advisor to your customers, collaborating cross-functionally with Sales, Product, Marketing, and Support to deliver world-class experiences and sustainable growth.

This role is ideal for someone who thrives on building strong relationships, solving complex problems with empathy, and driving impact through data and insight. You’ll report to Customer Success Team Lead, working with peers across the Americas and Europe in a highly collaborative, remote-first environment.

What You’ll Do

Own client activation and onboarding — become a Hubstaff subject matter expert and guide new customers from deal close through successful adoption. Lead live onboarding sessions, follow-ups, and check-ins to ensure customers realize time-to-value quickly.

Manage ongoing customer relationships — conduct value-driven business reviews, track progress toward customer goals, and proactively drive retention and growth across your book of business.

Be directly responsible for Gross and Net Revenue Retention (GRR & NRR) across your book of business. Manage renewals and the associated process, expansion opportunities, and at-risk accounts, ensuring Hubstaff’s customers are retained and setup to grow with us.

Build and maintain strong, trust-based relationships with key decision-makers and daily users, becoming their advocate and advisor.

Deliver key account insights : report on customer health, renewal risk, and expansion opportunities to the wider Hubstaff leadership team.

Develop scalable processes and playbooks that streamline onboarding and lifecycle management, contributing to a continuously improving Customer Success practice.

Use data to drive action : monitor product adoption metrics, health and associated alerts, feature usage, and engagement data to identify risk or opportunity, and implement targeted success plans.

Educate and enable customers through webinars, product walkthroughs, and resources that increase confidence, adoption, and satisfaction.

Collaborate cross-functionally with Product, Support, and Engineering teams to resolve issues quickly, advocate for customer feedback, and influence roadmap decisions.

Continuously experiment and iterate : test engagement approaches, refine playbooks, and share learnings to enhance customer outcomes and internal efficiency.

What You’ll Bring

4+ years of experience in Customer Success within a PLG SaaS company.

Proven experience managing 100+ accounts , balancing proactive engagement with operational efficiency.

Requirements

·4+ years of experience in Customer Success within a PLG SaaS company.
·Proven experience managing 100+ accounts , balancing proactive engagement with operational efficiency.
·Strong ownership mentality — you’re accountable for your customers’ results and take initiative to solve problems before they escalate.
·Exceptional relationship and communication skills , able to engage both executive and operational stakeholders with credibility and empathy.
·Comfortable working with data, dashboards, and customer metrics to inform decisions and drive performance.

Benefits

·Annual stipends for home office, wellness, or professional development
·Clear career progression pathways, mentorship opportunities, and skill development programs
·Global company retreats in unique destinations, co nnecting our remote team in person
·Inclusion at Hubstaff
·We welcome and celebrate diverse backgrounds, perspectives, and experiences. Everyone deserves to feel valued and supported — and we’re committed to creating an inclusive environment for all.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at Hubstaff, mentioning your remote working experience and working hours (US East).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 11d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.