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MSP Technical Support Specialist

Region Restricted

Remote work allowed only within certain countries or regions.

Employer listed it 7 weeks ago · Added 4 days ago

Been open since 7 weeks ago. Long-running listings are sometimes left up after the role is filled.

Salary

$800 to $1,000 per month

Location

Timezone

Not stated

Contract

Experience

Entry

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Time Zone: US Time Zones (PST - EST)
Where you can work from: Location eligibility not confirmed
Contract: Any hands-on experience in a helpdesk, IT internship, or lab environment.
Experience asked for: Not mentioned in the advert
Pay: Not mentioned in the advert

Remote flexibility

Region Restricted

Remote work is allowed, but only for candidates based in Chile, Paraguay, Ecuador, Morocco, Egypt, Colombia, Uruguay, Peru, Dominican Republic, Jamaica, Argentina, Panama, Honduras, South Africa, Mexico.

What the employer says

Source listing states candidate location: "Chile, Paraguay, Ecuador, Morocco, Egypt, Colombia, Uruguay, Peru, Dominican Republic, Nicaragua, Jamaica, Argentina, Panama, Honduras, South Africa, Mexico, Remote"

What Nomaders makes of it

Applications outside the listed area are usually rejected
Timezone overlap with the listed area is often expected

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

Job Title: MSP Technical Support Specialist

Location: Remote

Time Zone: US Time Zones (PST - EST)

Role Overview

We are looking for an enthusiastic and eager-to-learn Entry-Level IT Support Specialist to join our fast-paced Managed Services Provider (MSP) environment. In this role, you will serve as the first point of contact for inbound technical support requests, working alongside experienced engineers to deliver timely, accurate resolutions. If you are passionate about technology, eager to build your IT career, and ready to learn in a ticket-driven, SLA-focused setting, we want to hear from you.

What You'll Do

Receive, triage, and respond to inbound support tickets via phone, email, and ticketing platform within defined SLA windows.

Assist in diagnosing and troubleshooting basic hardware, software, networking, and connectivity issues for end users.

Support remote desktop sessions, basic account management tasks (Active Directory / Azure AD), and simple network troubleshooting under guidance.

Document all interactions, steps taken, and resolutions thoroughly in the PSA/ticketing system (e.g., ConnectWise, Autotask, HaloPSA).

Escalate complex or unresolved issues to senior engineers with clear, detailed handoff notes.

Assist with user onboarding and offboarding tasks, including device setup and access provisioning. Contribute to the internal knowledge base by documenting common fixes and workarounds. Maintain professionalism and clear communication throughout the support lifecycle.

Required Qualifications

Experience in a Managed Services Provider (MSP) environment is mandatory.

A genuine passion for IT and a strong desire to grow within an MSP environment.

Basic working knowledge of Windows 10/11, Microsoft 365, and common business applications. Foundational understanding of networking concepts: TCP/IP, DNS, DHCP, and VPN.

Strong written and verbal communication skills with a customer-first mindset.

Ability to follow processes, take direction, and escalate appropriately.

Nice to Have

CompTIA A+ certification or currently working toward it. Any exposure to PSA tools (ConnectWise, Autotask, or equivalent) or RMM platforms. Basic familiarity with Azure Active Directory or Microsoft Intune. Any hands-on experience in a helpdesk, IT internship, or lab environment.

Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps — the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.

We connect top talent with vetted employers, competitive pay, and real growth opportunities.

Requirements

·Experience in a Managed Services Provider (MSP) environment is mandatory.
·A genuine passion for IT and a strong desire to grow within an MSP environment.
·Basic working knowledge of Windows 10/11, Microsoft 365, and common business applications. Foundational understanding of networking concepts: TCP/IP, DNS, DHCP, and VPN.
·Strong written and verbal communication skills with a customer-first mindset.
·Ability to follow processes, take direction, and escalate appropriately.

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, region restricted, matches where you plan to live and work.
2Tailor your CV to the role at Hire Hangar, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 5d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.