Sutherland

Technical Support Engineer L1

Work from home

Remote role where the employee must remain based in a particular country.

Colombia only

From the listing details: Source listing states candidate location: "Bogotá, Bogota, Colombia, Bogotá, Bogota, co, Remote"

Employer listed it 3 months ago · Added 2 weeks ago

Been open since 3 months ago. Long-running listings are sometimes left up after the role is filled.

Salary

Not stated

Location

Colombia only

Timezone

Not stated

Contract

Full-time

Experience

Entry

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Location eligibility not confirmed
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: Not mentioned in the advert

Remote flexibility

Work from home

This is a remote role, but the employee must be based in Colombia. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Bogotá, Bogota, Colombia, Bogotá, Bogota, co, Remote"

What Nomaders makes of it

Residency required in Colombia
Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a requirement

“If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!”

Questions worth asking: Nomaders interpretation

The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
No pay is stated. Ask for the salary range before investing time in interviews.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.

For Enterprises, these are key factors of success. For us, they're our core expertise.

We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.

We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.

Sutherland is seeking an attentive and goal-oriented person to join us as a  Technical Support Engineer 1  typically provides entry-level technical support for diagnosing, reproducing, and fixing software and hardware issues. It includes troubleshoot protocols running on NetApp hardware to assist Customer with problem isolation and resolution. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Technical Support Engineers assist NetApp Customers by providing a range of technical support including: 

Resolve Customer problems via the telephone, the web or AutoSupport.

Research Customer issues in a timely manner and follow up directly with the Customer with recommendations and action plans.

Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.

Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to add to knowledge base in order to provide solutions to customer issues.

Create new knowledgebase articles to capture new learning for reuse throughout the center.

Participate in technical communication within the Technical Support Engineering team to learn about new technologies and complimentary storage applications.

Gain knowledge and expertise through hand-on experience, self-study, and through a variety of learning environments. Initial focus is on learning NetApp’s proprietary operating system, OnTap, and troubleshooting NetApp hardware issues.

Some opportunity, after training, to work on small volumes of Top Enterprise Accounts (NetApp’s highest priority customers) and SupportEdge Premium cases (customers with a higher level of support agreement).

Advanced written and verbal communication skills in English (B2 or higher)

Good interpersonal communication and Customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations.

Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.

Ability to follow standard research and troubleshooting processes. 

Basic understanding of some of the following protocols and applications:

Storage (NAS / SAN)

Networking - TCP/IP

Hardware / RAID

Operating Systems (Windows / Unix)

Requirements

·Good interpersonal communication and Customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations.
·Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
·Ability to follow standard research and troubleshooting processes. 
·Basic understanding of some of the following protocols and applications:
·Storage (NAS / SAN)

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at Sutherland, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 17d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.