SupportYourApp
More roles at SupportYourApp(English C1) Technical Support Consultant (4-Month Cooperation, global)
Remote role where the employee must remain based in a particular country.
Listed for South Africa
From the listing details: Source listing states candidate location: "South Africa, Remote"
Employer listed it 4 days ago · Added 6 days ago
First listed 6 days ago and still open.
Salary
Not stated
Location
Listed for South Africa
Timezone
Not stated
Contract
Contract
Experience
Entry
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
- Not mentioned in the advert
- Where you can work from
- Location eligibility not confirmed
- Contract
- Not mentioned in the advert
- Experience asked for
At least 1 year of experience in technical customer support role;
- Pay
Compensation in USD;
Remote flexibility
Work from home
This is a remote role, but the employee must be based in South Africa. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "South Africa, Remote"
What Nomaders makes of it
- Residency required in South Africa
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a requirement
- “At least 1 year of experience in technical customer support role;”
Questions worth asking: Nomaders interpretation
- The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Technical Support Consultant on a short-term basis, with the potential to continue into a long-term collaboration. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.
Excited? Let’s see what it takes 💛
What you will do:
Provide technical support via email and chat in a professional and efficient manner;
Troubleshoot product issues and guide customers through solutions step-by-step;
Identify whether an issue is related to the bulb, app, connectivity, setup, or user configuration;
Ask the right questions to understand and diagnose the problem;
Follow troubleshooting procedures while also using good judgment when the situation isn't covered by a standard process;
Document customer interactions and troubleshooting steps clearly;
Escalate complex or unresolved technical issues when necessary;
Provide a positive, patient, and professional customer experience;
Manage multiple conversations efficiently while maintaining accuracy and quality.
What you need to succeed in this role:
Excellent English communication skills (at least C1 for both spoken and written);
At least 1 year of experience in technical customer support role;
Previous video support experience would be plus;
Tech-savvy mindset;
Strong troubleshooting and problem-solving skills, with the ability to investigate issues and find effective solutions;
Critical thinking and strong common sense, with a practical and analytical approach to resolving customer issues;
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Benefits:
Flexible schedule ;
Opportunity to cooperate fully remotely;
Requirements
- ·You can learn more about the company and its culture by visiting our official website and social pages on Facebook , Instagram , and LinkedIn .
- ·Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
- ·Know someone perfect for the role? Refer them and get rewarded!
- ·We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
- ·Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .
Benefits
- ·Flexible schedule ;
- ·Opportunity to cooperate fully remotely;
- ·Inclusive international environment;
- ·Compensation in USD;
- ·Balance between project workload and personal time;
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at SupportYourApp, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 7d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Pay not stated · You'll be taken to the employer's careers page.