Revenue & Operations Manager

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Job Title Revenue & Operations Manager

Location Remote

Time Zone Core Hours: 10:00 AM – 3:00 PM Central Time (CT)

Role Overview We are hiring a Director of Growth & Operations to lead a pivotal transition from a project-based firm to a scalable, MRR-driven professional services business. This is a senior, hands-on leadership role where you will own both the revenue growth strategy and the operational infrastructure to deliver it—reporting directly to the Owner. If you have built a recurring-revenue services model before and thrive in lean, high-ownership environments, this role was designed for you.

Key Responsibilities

Own the full revenue engine: pipeline generation, sales execution, client onboarding, delivery quality, and retention

Lead a distributed global team across multiple time zones, managing performance through clear KPIs and weekly accountability rhythms

Drive MRR growth by coordinating with in-house and outsourced sales resources, and closing new business personally as needed

Define and enforce the MRR-first commercial model: packaging, pricing, scope controls, and engagement minimums

Run weekly sales and operations cadences; maintain live scorecards; conduct monthly reviews with the Owner

Improve client retention to 95%+ by strengthening onboarding processes, communication standards, and escalation protocols

Plan and manage team capacity so delivery quality is never sacrificed during growth phases

Maintain 13-week rolling cash flow visibility and surface financial risks before they become problems

Build the operational infrastructure—SOPs, templates, checklists—that makes performance consistent and scalable

Report and improve on core metrics weekly and monthly: MRR health, close rate, delivery timeliness, rework rate, and labor efficiency

Required Qualifications

Proven builder: you have grown a services business from early stage to $1–$5M in revenue and know what it takes to make that transition

You have owned both sides of the business: commercial growth (sales, pricing, pipeline) and operational execution (delivery, staffing, retention)

Direct experience selling and managing monthly recurring services: bookkeeping, accounting/CAS, fractional CFO, IT managed services, or closely related

Track record of improving retention through better onboarding, clearer scoping, and smarter escalation handling

Experience leading distributed or global teams, setting weekly priorities, and holding people accountable to outcomes

Scorecard-driven: you live and breathe KPIs and lead with data, not anecdote

Must have prior remote work experience, be fluent with remote collaboration platforms (Slack, Zoom, ClickUp, Google Workspace, or similar), and have ideally worked with US or UK-based companies. Applications without this experience will not be considered.