FYXER

Product Support Specialist

Work from home

Remote role where the employee must remain based in a particular country.

Listed for United States

Source: the job board's country tag. The advert itself does not name United States.

Employer listed it 3 months ago · Added 5 weeks ago

Listed for 86 days before it closed.

This job has closed

FYXER has taken this listing down, so it is no longer accepting applications. The details below are kept for reference only.

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Salary

$75k to $85k per year

Location

Listed for United States

Timezone

Not stated

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Hence, you must live in Austin to be considered.
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: Salary and other bits:

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Texas, Remote"
Job description states: "must live in Austin to be considered."

What Nomaders makes of it

Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

This might just be the best support job in the world.

About Fyxer

Since launching in May 2024 we’ve grown to $35 million in ARR. Fyxer is building an AI executive assistant that handles emails, scheduling and follow-up, freeing people in client-facing roles to focus on their customers.

What You’ll Be Doing

Own the front line of customer support across chat, email and video - resolving issues end-to-end with minimal hand-holding

Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when genuinely needed

Identify patterns in customer issues and turn them into process improvements, knowledge base content, and actionable insights for the wider team

Act as the connective tissue between Support, Sales, Product and Customer Success - ensuring nothing falls through the cracks

Help shape how we scale support as we grow, contributing to tooling decisions, workflow design and team playbooks

You'll be backed by strong Customer Success & Product Engineering teams and empowered with the tools, training, and autonomy to proactively solve customer problems, drive impactful solutions, and grow your career at pace.

What Success Looks Like

You operate independently and with high judgment - managing your own time, priorities and output without needing to be chased

You actively use AI in your workflow - you have opinions on what works, what doesn’t and where it’s heading

You consistently resolve complex technical issues with confidence and speed

You proactively refine key support processes

You think in systems: “how do we make the next ticket easier?”

You're a trusted cross-functional partner who people actively seek out

You stay deeply connected to the team despite working remotely - communicating proactively, flagging early, and showing up when it matters

What You Bring

5+ years in customer or technical support, within a B2B SaaS environment

Strong troubleshooting skills - you enjoy problem-solving and finding creative solutions

Currently using AI in your workflow, you know it's usefulness and limits

Still keep a human-in-the-loop mindset for customer-facing or escalation-critical work

Experience with customer support tools such as Zendesk, Intercom, Jira, Linear, others

Requirements

·5+ years in customer or technical support, within a B2B SaaS environment
·Strong troubleshooting skills - you enjoy problem-solving and finding creative solutions
·Currently using AI in your workflow, you know it's usefulness and limits
·Still keep a human-in-the-loop mindset for customer-facing or escalation-critical work
·Experience with customer support tools such as Zendesk, Intercom, Jira, Linear, others