Docker
Senior Technical Account Manager
Remote work allowed only within certain countries or regions.
Employer listed it 3 weeks ago · Found 11h ago
Been open since 3 weeks ago, still being checked, but it has been live a while.
Salary
$201,600–$288,000
Location
Timezone
US East
Contract
Full-time
Experience
Senior
Category
Sales
Stated by the employer in the job description
Remote flexibility
Region Restricted
Remote work is allowed, but only for candidates based in Canada, United States.
What the employer says
- Source listing states candidate location: "Canada, United States, Remote"
What Nomaders makes of it
- Applications outside the listed area are usually rejected
- Timezone overlap with the listed area is often expected
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Docker
Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.
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As a Senior Technical Account Manager (TAM) at Docker, you will serve as a trusted advisor to our most strategic customers, ensuring they realize measurable value from their investment in Docker’s platform. TAMs are responsible for guiding adoption, managing technical relationships, and influencing customer outcomes across the post-sales lifecycle.
This role sits within Docker’s Customer Engineering Group, which unifies pre- and post-sales technical teams to deliver a seamless, outcomes-driven customer experience. You’ll collaborate closely with Solutions Engineers, Engagement Services, and Product teams to help customers accelerate time-to-value, reduce friction, and achieve long-term success with Docker.
Responsibilities
Customer Success and Adoption
Build strong relationships with assigned enterprise customers, understanding their technical landscape, priorities, and success criteria.
Drive product adoption and operational maturity, aligning Docker capabilities to customer objectives and outcomes.
Conduct regular technical and business reviews to demonstrate value realization and identify opportunities for growth.
Anticipate risks and blockers, developing mitigation plans in partnership with customer and internal teams.
Technical Engagement and Collaboration
Serve as the primary post-sales technical contact and advocate for assigned accounts, connecting customer feedback to Product, Engineering, and Support.
Partner with Solutions Engineers to ensure smooth handoff from pre-sales to onboarding and sustained success thereafter.
Create and share reusable best practices, reference architectures, and technical playbooks that scale customer success.
Provide proactive guidance on containerization, CI/CD, infrastructure-as-code, and emerging developer productivity trends.
Operational Excellence
Maintain high-quality documentation of customer engagements, health status, and progress toward success metrics.
Contribute to a consistent TAM engagement model, leveraging standardized processes for onboarding, health reviews, and renewals.
Support development of scalable initiatives such as 1:many workshops and digital enablement programs.
Qualifications
4+ years in a customer-facing technical role (e.g., TAM, Solutions Architect, DevOps Consultant, Customer Engineer).
Strong understanding of Docker, Kubernetes, CI/CD, IaC, and cloud-native development practices.
Proven ability to translate technical capabilities into business outcomes and drive measurable customer value.
Requirements
- ·4+ years in a customer-facing technical role (e.g., TAM, Solutions Architect, DevOps Consultant, Customer Engineer).
- ·Strong understanding of Docker, Kubernetes, CI/CD, IaC, and cloud-native development practices.
- ·Proven ability to translate technical capabilities into business outcomes and drive measurable customer value.
- ·Excellent communication skills across both technical and executive audiences.
- ·Skilled at identifying patterns and building long-term strategies beyond point solutions.
Benefits
- ·Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration.
- ·Flexibility that fits your life – We trust you to manage your schedule while delivering great work.
- ·Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break.
- ·Home office support – Set up your workspace for comfort and success.
- ·Technology stipend – Equivalent to US$100 net per month to help support your work.
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at Docker, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 12h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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