Demandbase, Inc.
Sr. Customer Operations Manager
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · Hyderabad
Employer listed it 7 days ago · Added 4 days ago
First listed 7 days ago and still open.
Salary
Not stated
Location
Hybrid · Hyderabad
Timezone
Not stated
Contract
Full-time
Experience
Senior
Category
Operations
This employer didn't state pay. Jobs like this usually pay around $105k–$180k a year, a typical range taken from 186 senior-level operations roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around Hyderabad, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "Hyderabad, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Introduction to Demandbase:
Demandbase is the only pipeline AI platform that empowers GTM teams to automate growth at scale. With a unified view of data, insights, actions, and outcomes, B2B enterprises can seamlessly align and execute their account-based GTM strategies with confidence. Thousands of businesses trust Demandbase to maximize revenue, minimize waste, and consolidate their data and tech stacks – all in one platform.
As a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have also continuously been recognized as One of The Best Places To Work in the San Francisco Bay Area by Fortune, and One of The 60 Best Companies To Sell For by Selling Power. Our offices are located in San Francisco, New York, Austin, Seattle, India, and the United Kingdom.
About The Role
We're looking for a Sr. Customer Operations Manager to serve as the operational and analytical backbone of our Customer Experience organization. This role owns the systems, processes, and insights that power our Customer Success (CS), Professional Services (PS), and Growth/Account Development (GAD) teams — from platform administration to revenue-critical forecasting models. The ideal candidate combines hands-on systems expertise with strong analytical rigor and the business acumen to translate raw data into decisions that shape revenue strategy.
What You'll Do
Serve as primary administrator for ChurnZero, including platform configuration, health scoring, automation workflows, and digital touch program execution
Administer Rocketlane for implementation and onboarding project tracking, ensuring data integrity and adoption across PS teams
Strategize and support the Growth Account Teams as it pertains to Reporting, Account Plans and Management of their book of business
Manage system enhancement requests with your RevOps partners who own and maintains other GTM systems (SFDC, Gong, Worktao,etc)
Establish and maintain customer digital touch motion (automation of plays, optimizations, updates, etc)
Develop new At Risk signals and automations for Account teams
Be a data steward in our customer data hygiene in CRM (Salesforce) & ChurnZero
Optimize territory and account assignment logic across CS, PS, and GAD teams
Drive key insights in churn analysis to identify risk patterns and inform proactive retention strategies
Model commission structures and expansion forecasts spanning the full customer portfolio
Develop performance KPIs and quarterly forecasting models for Growth and Renewals functions
Build and maintain financial reporting, account management dashboards, and proactive insights used across CX and GAD leadership
Model customer whitespace analysis to surface expansion opportunities, translating raw account data into actionable growth signals for GADs
Identify, design, and implement AI-driven automations to improve operational efficiency across the customer lifecycle
Partner with cross-functional stakeholders to scale automation initiatives beyond manual, repetitive workflows
Model Professional Service Capacity & metrics around project utilization and areas of optimization
What We're Looking For
5-7 years of experience in RevOps, CS Ops, Sales Ops, or a related operations function, ideally within B2B SaaS
Requirements
- ·Ability to translate complex data into clear, actionable recommendations
- ·Comfortable operating in ambiguity and building process where none exists
- ·Excellent stakeholder management and cross-functional communication skills
- ·Self-directed with strong project management capabilities across multiple concurrent workstreams
- ·Our Commitment to Diversity, Equity, and Inclusion at Demandbase
Benefits
- ·Our Commitment to Diversity, Equity, and Inclusion at Demandbase
- ·We recognize that not all candidates will have every skill or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply!
- ·Unsolicited Submissions
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Demandbase, Inc., mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open operations roles with comparable remote rules.
Free to apply, no account needed.
Typically $105k–$180k · You'll be taken to the employer's careers page.