ClickHouse
More roles at ClickHouseSenior Technical Customer Support Engineer - India
Remote role where the employee must remain based in a particular country.
Listed for India
From the employer's advert: We hope to find you ready to take on a large variety of tasks related to our customers locally in India as well as more regionally across APJ and EMEA.
Employer listed it 5 days ago · Added 2 days ago
First listed 5 days ago and still open.
Salary
Not stated
Location
Listed for India
Timezone
APAC
Contract
Full-time
Experience
Senior
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
- Not mentioned in the advert
- Where you can work from
- Location eligibility not confirmed
- Contract
- Not mentioned in the advert
- Experience asked for
- Not mentioned in the advert
- Pay
A USD$500 Home office setup if you’re a remote employee.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in India. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "India, Bangalore, Delhi, Remote"
What Nomaders makes of it
- Residency required in India
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Questions worth asking: Nomaders interpretation
- The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
We are currently growing our support team at ClickHouse who provides excellent service to our customers around the world. We are seeking a Senior Technical Support Engineer to join our global Support Engineering team. We hope to find you ready to take on a large variety of tasks related to our customers locally in India as well as more regionally across APJ and EMEA. This is a customer-facing role that will include customer interactions via chat, calls, Slack messages, and virtual meetings over video. You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post- sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at ClickHouse. This is a great opportunity for someone ready to roll-up their sleeves and help us expand our regional presence in India!
What you will be doing:
Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers
Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers
And of course:
You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone
You will build strong, trusted relationships with colleagues, customers, and partners
What you bring along:
Technical breadth and depth in ClickHouse open-source or Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems, Kubernetes, Docker
Previous technical experience in roles such as Support Engineer, Technical Account Manager, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity
A mindset of teamwork, global engagement, empathy, and solving challenging problems
A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet
The ability to build trusted relationships with colleagues, customers, and partners
You are self-driven, curious, and eager to continuously learn and grow
Bonus points:
Experience with ClickHouse
Experience with OSS and open-source technologies, as a user, community member, or contributor
Experience with Azure, GCP or AWS
Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others
Perks
Requirements
- ·Technical breadth and depth in ClickHouse open-source or Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems, Kubernetes, Docker
- ·Previous technical experience in roles such as Support Engineer, Technical Account Manager, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
- ·Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
- ·Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity
- ·A mindset of teamwork, global engagement, empathy, and solving challenging problems
Benefits
- ·Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
- ·Healthcare - Employer contributions towards your healthcare.
- ·Equity in the company - Every new team member who joins our company receives stock options.
- ·Time off - Flexible time off in the US, generous entitlement in other countries.
- ·A USD$500 Home office setup if you’re a remote employee.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at ClickHouse, mentioning your remote working experience and working hours (APAC).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 3d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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