Winning Assistants
Behavioral Health Medical Virtual Assistant - Scheduling & Patient Intake
Remote role where the employee must remain based in a particular country.
Philippines only
Employer listed it 7 days ago · Found 1h ago
First listed 7 days ago and still open.
Salary
Not stated
Location
Philippines only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Operations
This employer didn't state pay. Jobs like this usually pay around $90k–$160k a year, a typical range taken from 271 mid-level operations roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Philippines, Remote"
- Job description states: "U.S.-based"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Job Title: Behavioral Health Medical Virtual Assistant – Scheduling & Patient Intake
Position Type: Full-time Schedule: Monday–Friday | 8:00 AM–5:00 PM Central Time Pay Rate: $5–$7 USD/hour, depending on experience Location: Remote – Philippines
About the Client and the Role
Our client is a U.S.-based behavioral and mental health practice providing patient-centered mental health care. The practice supports patients through services that include medication management, psychotherapy, coaching, and patient education.
We’re looking for an experienced Medical Virtual Assistant to help keep patient communication, scheduling, and intake workflows running smoothly while the provider is in sessions.
Your primary focus will be answering patient calls and managing appointment scheduling , followed by referral and inbox follow-up. You’ll also assist with insurance verification, prior authorizations, patient forms, medication refill request routing, and message triage.
Key Responsibilities
1. Patient Calls & Communication – PRIMARY FOCUS
Answer inbound patient calls professionally and clearly.
Gather and accurately document patient information and inquiries.
Assist new and existing patients with appropriate non-clinical questions.
Ensure patient inquiries and appointment requests are followed up promptly.
Identify requests that can be handled independently versus those that need provider escalation.
2. Scheduling & Calendar Management
Schedule, confirm, and update patient appointments.
Manage multiple calendars and scheduling sources.
Carefully check appointments to prevent double bookings.
Identify and help resolve scheduling conflicts.
Manage appointment notifications and scheduling changes.
3. Inbox, Referral & Intake Follow-Up
Monitor email and referral channels for new patient inquiries and referrals.
Follow up with prospective patients and referral requests.
Collect necessary patient information and coordinate paperwork and forms.
Help move prospective patients through the intake process and into booked appointments.
Requirements
- ·Experience as a Medical/Healthcare Virtual Assistant or in a similar healthcare support role.
- ·Experience handling inbound patient calls and patient-facing communication .
- ·Strong spoken and written English.
- ·Strong patient scheduling and calendar management skills, including experience preventing or resolving double bookings.
- ·Experience with eClinicalWorks or similar EHR/EMR systems.
Benefits
- ·Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- ·Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- ·HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- ·Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- ·Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Winning Assistants, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open operations roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k to $160k per year · You'll be taken to the employer's careers page.