Winning Assistants
Bilingual Medical Virtual Assistant - Pediatric Therapy
Remote role where the employee must remain based in a particular country.
Mexico only
Employer listed it 10 days ago · Found 1h ago
First listed 10 days ago and still open.
Salary
Not stated
Location
Mexico only
Timezone
Not stated
Contract
Full-time
Experience
Entry
Category
Operations
This employer didn't state pay. Jobs like this usually pay around $105k–$190k a year, a typical range taken from 541 operations roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Mexico. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Mexico, Remote"
What Nomaders makes of it
- Residency required in Mexico
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Job Title: Bilingual Medical Virtual Assistant — Pediatric Therapy Position Type: Full-Time Work Hours: 7:30 AM – 4:00 PM Eastern Time Work Days: Monday to Friday Salary: $6–$7 per hour, depending on experience Job Code: VC-LT Workplace: Remote Preferred Candidate Location: LATAM
About the Client & Role
Our client is a pediatric therapy provider serving children and families throughout Orlando, Florida. The practice provides specialized services, including Speech Therapy, Physical Therapy, Occupational Therapy, and Applied Behavior Analysis (ABA).
They are seeking a highly organized, detail-oriented Bilingual Medical Virtual Assistant — Pediatric Therapy to support scheduling, billing, insurance coordination, patient communication, Excel-based tracking, and daily administrative operations.
This is a fast-paced role that requires fluent Spanish and English communication, strong Excel skills, excellent follow-through, attention to detail, and the ability to manage multiple responsibilities throughout the workday.
Camera-On Communication Requirement: To support faster, real-time communication and collaboration, team members are expected to keep their camera ON during scheduled working hours . This allows management and team members to quickly connect when questions, updates, or assistance are needed.
Scope of Work / Responsibilities
Patient Calls, Scheduling & Communication
Handle a high volume of patient calls, referrals, scheduling requests, and general inquiries.
Schedule, confirm, reschedule, and follow up on patient appointments.
Track patient schedules, therapist availability, cancellations, and open scheduling needs.
Coordinate schedules between patients, therapists, and administrative staff.
Maintain accurate records of patient calls, appointments, and communications.
Follow up on unresolved scheduling or patient communication items.
GroupMe Parent Communication & Tracking
Actively monitor and track parent messages through GroupMe throughout the entire workday.
Respond to or route parent questions, scheduling requests, cancellations, and concerns appropriately.
Ensure parent messages are acknowledged and handled in a timely manner.
Track outstanding parent requests and follow up until resolved.
Communicate important parent updates to the appropriate therapist, BCBA, front desk staff, or management team.
Update schedules and tracking systems when changes are made based on parent communication.
Insurance, Claims & Credentialing Support
Communicate with insurance companies regarding eligibility, benefits, claims, coverage, and authorization requirements.
Process or assist with insurance claims and prior authorizations.
Requirements
- ·Follow up with insurance companies regarding outstanding claims, authorizations, or documentation.
- ·Billing, Unit Tracking & Schedule Coordination
- ·Convert therapy units based on CPT codes into billable hours for scheduling and billing purposes.
- ·Understand varying unit durations, including 15-minute and 30-minute units.
- ·Review therapist schedules to ensure required billable hours are being met.
Benefits
- ·Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- ·Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- ·HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- ·Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- ·Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Winning Assistants, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open operations roles with comparable remote rules.
Free to apply, no account needed.
Typically $105k to $190k per year · You'll be taken to the employer's careers page.